SMS Service
£80,000 — stated in the notice
The procurement contact named on the official notice.
This sits in the lower-middle of the Software & IT Systems band — a mid-scale opportunity. Based on 30,286 valued Software & IT Systems tenders in our corpus.
Bournemouth University has published 17 Software & IT Systems notices, about every 4 months. On that rhythm the next one is expected around November 2026.
7% of Bournemouth University’s awards go to a supplier it has used before.
Which is the argument for getting on the list rather than winning this one. The incumbent is rarely the last winner — it is the roster. See the retention odds by category →
Bournemouth University (“BU” or the “University”) has a requirement to replace its existing SMS solution which has reached end of life.
SMS messages are used as part of a multi-channel communication approach to engage with students.
Approximately 35,000 messages are sent each year.
Scenarios where SMS communication is used include the following: • Automated messages to notify of timetable changes and cancellations • Applicant interview details • Appointment notifications and reminders • Wellbeing and engagement contact • Sports centre information and promotions • Urgent alerts to university first-aiders The replacement SMS service may include, but is not limited to, the features listed below: Core Functionality • Ability to convert email into SMS messages. • Extract subject/body and trim to SMS character limits. • Deliver to UK and international mobile phone numbers. • Ability to create custom message templates. • Replies matched to the originating outbound message and delivered to sender. • Ability to prioritise messages and specifically send high-priority alerts.
Message Routing and Delivery • Retry failed messages and report failures. • Ability to schedule or delay delivery based on recipient time zone. • Ability to schedule messages on an ad-hoc or recurring basis.
Logging and Reporting • Maintain logs of all messages sent and received. • Ability to view message stats, delivery success rates and errors.
Compliance and Security • Potential to encrypt messages. • Provide means for recipients to opt out of SMS communications. • Ability to define retention periods for message history.
Integration • Potential ability to integrate with other systems (e.g. case management, CRM).
Administration and Support • Seamless access (preferably via Single Sign On) to system for message sending, receiving, managing users and viewing logs/reports. • Notification of failed messages and gateway issues. • Option to establish message quotas with notification when close to quota threshold. • Defined service-level agreement for support.
What the notice asks for
Deliver to UK and international mobile phone
Deliver to UK and international mobile phone numbers.
Maintain logs of all messages sent
Maintain logs of all messages sent and received.
Provide means for recipients to opt out
Provide means for recipients to opt out of SMS communications.
Potential ability to integrate with other systems
Potential ability to integrate with other systems (e.g. case management, CRM).
Administration and Support
Administration and Support.
Sentences from the notice that state an obligation, surfaced automatically and shown in the order they appear. Not an exhaustive list — always confirm against the tender documents.
Skills, tools & certifications
Detected from the notice — the capabilities and credentials this bid calls for. Click one to see who wins that work.
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- OCID
- ocds-h6vhtk-0598e8
- Stage
- planning · Planning
- Source
- Find a Tender
- Buyer ref
- 055962-2025
Contains public sector information licensed under the Open Government Licence v3.0. Source data © Crown copyright.
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