RFP QuestBeta
Awarded · ResultStage · award

WEST MIDLANDS GROWTH COMPANY LIMITED

Staffed Pop-up Visitor Information Points for the Business and Tourism Programme

Government ServicesCPV 63513000
ValueValue not published
Awarded
Published8 Dec 2021
RegionNationwide
Outcome — awarded
The Welcome People Limited

This is a contract result notice, not an open opportunity. Details from the official award data.

Who to contact
Ronny Tigere
ronny.tigere@wmgrowth.com
+44 1212025057

The procurement contact named on the official notice.

The brief

The Leisure Tourism programme aims to drive long-term economic benefits by boosting the West Midlands' and UK's global reputation as a world-class destination for national and international visitors.

These economic benefits will be achieved by enhancing perceptions of the UK and West Midlands and strengthening the UK's relationship with other nations to ensure that visitor's experience the best possible welcome and assistance with wayfinding, booking tickets and enjoying their time in the region.

We propose that Staffed Pop-Up Visitor Information Points be established at key sites and gateway locations for the duration of the Commonwealth Games Cultural Programme, from March to September 2022, including the period of the games in July and August 2022.

National and international visitors expect official visitor information in-destination, owing to significant cuts to local authority budgets.

There are few permanent Tourist Information Centres (TICs) remaining in the region.

As we welcome visitors to the region's destinations, it is critical that our towns and cities can promote their assets, welcome, provide recommendations, and make sales.

This also supports destinations and their residents' sense of involvement with the Commonwealth Games.

This work package compliments our training of frontline staff but provides the official capacity to greet visitors where they need to find out information.

In consultation with the host destination, we will schedule these pop-up and mobile information points at transport hubs, in empty shops on the high streets, at live events, or in a civic space.

Key requirements

What the supplier must deliver

01

Ensure that visitor's experience the best possible

ensure that visitor's experience the best possible welcome and assistance with wayfinding, booking tickets and enjoying their time in the region.

02

As we welcome visitors to the region's

As we welcome visitors to the region's destinations, it is critical that our towns and cities can promote their assets, welcome, provide recommendations, and make sales.

03

This work package compliments our training

This work package compliments our training of frontline staff but provides the official capacity to greet visitors where they need to find out information.

Derived from the notice text — always confirm against the original documents.

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Source & provenance
OCID
ocds-h6vhtk-02fe98
Stage
award · Awarded
Source
Find a Tender
Buyer ref
030497-2021
View the original notice on Find a Tender

Contains public sector information licensed under the Open Government Licence v3.0. Source data © Crown copyright.

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