Supply, Installation, Maintenance and Support of Smart Ticketing Machines v2

The procurement contact named on the official notice.

The submission route named on the official notice.

London North Eastern Railway Ltd. has published 23 notices across all categories, and 50% of its awards go to a supplier it has used before.

Which is the argument for getting on the list rather than winning this one. The incumbent is rarely the last winner — it is the roster. See the retention odds by category →

his tender is for the replacement of Ticket Vending Machines (TVMs) at LNER that sit within our station environment.

We are looking to replace 87 (+ or – 20% as a range on this figure) incumbent devices with new multi-functional retail devices that will be known as Smart Ticketing Machines (STMs), to service our customers’ needs today and in the future.

We want to improve the customer experience, less clicks, less stress, happier customers and empowered colleagues.

We are looking to utilise improvements in technology to ensure our new devices can add more value to stations going beyond just retailing tickets.

We want to have digital screens capable of retailing tickets as well as offering multi-functionality.

This will include an opportunity to display advertising and marketing materials, customer information and disruption information.

These devices will possess the opportunity to link into other projects whether it be wayfinding, British sign language or other LNER led digital projects.

Free to start. Named contacts come from published notices; the strategy is generated from the buyer’s news, accounts and people.

Five included while we’re in beta, and the agent asks before it spends on any paid step.