T0533 Connecting the country: Future customer levels of service
This is a contract result notice, not an open opportunity. Details from the official award data.
This is a large award for Research & Development — above three-quarters of comparable contracts. Based on 20,405 valued Research & Development tenders in our corpus.
The overall objectives of the Connecting the Country (CTC): Future Customer Levels of Service (LOS) programme is to develop the thinking and detail behind the concept introduced within CTC published in May 2023.
The LOS programme is aiming to provide exceptional service and meet customer expectations regardless of where they are travelling on the SRN while recognising that customers have different needs on different parts of the network.
The LOS programme aims to set out and test Levels of Service for the SRN.
LOS are expected to be based on 6 of the 9 CTC Focus Areas.
The LOS concept has been well received internally and externally but more work is required to fully detail out the proposed LOS based on CTC focus areas and our Route Strategy objectives.
The LOS concept needs to be socialised with Subject Matter Experts as part of our CTC Steering Group and pilot corridors to be tested.
The programme will culminate in a delivery and implementation plan of proposed LOS on the SRN working with the National Highways' Transformation team and approved at Exec level.
What the supplier must deliver
The LOS programme is aiming to provide
The LOS programme is aiming to provide exceptional service and meet customer expectations regardless of where they are travelling on the SRN while recognising that customers have different needs on different parts of the network.
LOS are expected to be based on
LOS are expected to be based on 6 of the 9 CTC Focus Areas.
The LOS concept has been well received
The LOS concept has been well received internally and externally but more work is required to fully detail out the proposed LOS based on CTC focus areas and our Route Strategy objectives.
The LOS concept needs to be socialised
The LOS concept needs to be socialised with Subject Matter Experts as part of our CTC Steering Group and pilot corridors to be tested.
Derived from the notice text — always confirm against the original documents.
What this notice demands of you
1 named in obligation language, 0 mentioned. Each one is quoted from the notice.
The LOS concept has been well received internally and externally but more work is required to fully detail out the proposed LOS based on CTC focus areas and our Route Strategy objectives.
Matched against the notice text, so this is a floor — the tender pack will demand things the notice never mentions. “Says must” means the quoted sentence itself used obligation language; anything ambiguous is left as a mention.
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- OCID
- c109de20-377d-4818-8224-a751717a45bb
- Stage
- contract · Contract
- Source
- Contracts Finder
- Buyer ref
- tender_401622/1315659
Contains public sector information licensed under the Open Government Licence v3.0. Source data © Crown copyright.
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