The Provision of a Case Management System Software Package
No value published
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Your Homes Newcastle (YHN) has under-gone a period of transformation and it has been recognised that a Case Management system to record advice and support delivered to customers, is required.
As such, YHN is undertaking a market engagement exercise, in the form of Supplier Engagement Events, aimed at assisting YHN to better understand the current supplier marketplace.
This will ultimately lead to a decision on the possible re-procurement of an efficient, flexible and fit-for-purpose solution for now and, taking YHN into the next few years.
By implementing an easy-to-use Case Management system, YHN want front-line teams to be able to see, at a glance, the cases that they are working on; any outstanding actions to complete and, quantifiable outcomes for the organisation and customers.
The system should also allow Managers to track work-load and, monitor individuals and teams against targets to effectively performance manage and identify improvements.
What the notice asks for
Your Homes Newcastle (YHN) has under-gone
Your Homes Newcastle (YHN) has under-gone a period of transformation and it has been recognised that a Case Management system to record advice and support delivered to customers, is required.
By implementing an easy-to-use Case Management system
By implementing an easy-to-use Case Management system, YHN want front-line teams to be able to see, at a glance, the cases that they are working on; any outstanding actions to complete and, quantifiable outcomes for the organisation and customers.
The system should also allow Managers
The system should also allow Managers to track work-load and, monitor individuals and teams against targets to effectively performance manage and identify improvements.
Sentences from the notice that state an obligation, surfaced automatically and shown in the order they appear. Not an exhaustive list — always confirm against the tender documents.
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- OCID
- d7057028-f798-414b-850a-4830475f440e
- Stage
- preprocurement · Closed
- Source
- Contracts Finder
- Buyer ref
- P-006874 (P1847)
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