RFP QuestBeta
ClosedStage · preprocurement

Your Homes Newcastle Ltd

The Provision of a Case Management System Software Package

Software & IT SystemsCPV 48000000
ValueValue not published
Deadline18 Jul 2019
Published25 Jun 2019
RegionNorth East

No value published

Timeline
Published 25 Jun 2019ClosedCloses 18 Jul 2019
When this comes round again

Your Homes Newcastle Ltd publishes Software & IT Systems work continuously — 16 notices, roughly one every 12 days. This is a stream to watch, not a cycle to wait for.

39% of Your Homes Newcastle Ltd’s awards go to a supplier it has used before.

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The brief

Your Homes Newcastle (YHN) has under-gone a period of transformation and it has been recognised that a Case Management system to record advice and support delivered to customers, is required.

As such, YHN is undertaking a market engagement exercise, in the form of Supplier Engagement Events, aimed at assisting YHN to better understand the current supplier marketplace.

This will ultimately lead to a decision on the possible re-procurement of an efficient, flexible and fit-for-purpose solution for now and, taking YHN into the next few years.

By implementing an easy-to-use Case Management system, YHN want front-line teams to be able to see, at a glance, the cases that they are working on; any outstanding actions to complete and, quantifiable outcomes for the organisation and customers.

The system should also allow Managers to track work-load and, monitor individuals and teams against targets to effectively performance manage and identify improvements.

Requirements

What the notice asks for

01

Your Homes Newcastle (YHN) has under-gone

Your Homes Newcastle (YHN) has under-gone a period of transformation and it has been recognised that a Case Management system to record advice and support delivered to customers, is required.

02

By implementing an easy-to-use Case Management system

By implementing an easy-to-use Case Management system, YHN want front-line teams to be able to see, at a glance, the cases that they are working on; any outstanding actions to complete and, quantifiable outcomes for the organisation and customers.

03

The system should also allow Managers

The system should also allow Managers to track work-load and, monitor individuals and teams against targets to effectively performance manage and identify improvements.

Sentences from the notice that state an obligation, surfaced automatically and shown in the order they appear. Not an exhaustive list — always confirm against the tender documents.

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Source & provenance
OCID
d7057028-f798-414b-850a-4830475f440e
Stage
preprocurement · Closed
Source
Contracts Finder
Buyer ref
P-006874 (P1847)
View the original notice on Contracts Finder

Contains public sector information licensed under the Open Government Licence v3.0. Source data © Crown copyright.

Market context

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