RFP QuestBeta
Awarded · ResultStage · contract

Department for Work and Pensions

Universal Credit Targeted Case Review Resource Augmentation

Business ServicesCPV 79000000
Value£694.0m
Awarded29 Jan 2024
Published12 Jul 2024
RegionUK-wide
Outcome — awarded

This is a contract result notice, not an open opportunity. Details from the official award data.

Contract value in context
£694.0mtotal contract value
median £66k
this tender£0£749.5m

This is a large award for Business Services — above three-quarters of comparable contracts. Based on 57,319 valued Business Services tenders in our corpus.

The brief

This contract is to provide augmented resource to undertake Universal Credit case reviews.

The supplier shall provide agents from the supplier staff to augment DWP's Universal Credit claim review team by establishing and operating a parallel claim review service with responsibilities limited to clerical and assessment activities to deliver savings, detect error and potential fraud in Universal Credit payments to reduce proportion of cases that are being paid incorrectly.

Deliver value to the taxpayer and reduce the Monetary Value of Fraud & Error (MVFE) and provide evidence that informs future policy decision that target reducing the level of error entering the Universal Credit caseload and provide data that helps detect cases with fraud or error more quickly and accurately.

Contribute to reducing the levels of fraud and error in Universal Credit claims to mitigate the reputational risk to DWP and the broader benefit system by reducing the levels of fraud and error.

The Supplier has been awarded an initial 4 year contract, potentially valued, as advertised in the ITT document, at up to approximately £430m with options and extensions potentially increasing the total value to approximately £694m.

The current indicative value of the contract based on prices tendered in the winning tender, is £368m, rising to £632m with all extensions and options.

Key requirements

What the supplier must deliver

01

This contract is to provide augmented resource

This contract is to provide augmented resource to undertake Universal Credit case reviews.

02

Deliver value to the taxpayer and reduce

Deliver value to the taxpayer and reduce the Monetary Value of Fraud & Error (MVFE) and provide evidence that informs future policy decision that target reducing the level of error entering the Universal Credit caseload and provide data that helps detect cases with fraud or error more quickly and accurately.

Derived from the notice text — always confirm against the original documents.

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Source & provenance
OCID
ff9878d6-031a-44a9-8b1e-53c703508d49
Stage
contract · Contract
Source
Contracts Finder
Buyer ref
tender_371745/1372925
View the original notice on Contracts Finder

Contains public sector information licensed under the Open Government Licence v3.0. Source data © Crown copyright.

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