RFP QuestBeta
Awarded · ResultStage · award

Business Services Organisation I T S

vFire Maintenance and Support

IT ServicesCPV 72000000
ValueValue not published
Awarded
Published4 Mar 2022
RegionNationwide
Outcome — awarded
Alemba

This is a contract result notice, not an open opportunity. Details from the official award data.

Who to contact
Catherine Fegan
cathy.fegan@hscni.net
+44 2895362561

The procurement contact named on the official notice.

The brief

Alemba are the Global owner of the vFire product.

Alemba have worked with HSC since 2007 and have an in-depth knowledge of HSC requirements and where necessary have adapted the product to meet service needs in order to ensure ISO20000 audit compliance and guarantee that the product is aligned to ITIL IT Service Management (ITSM) industry best practice.

Alemba is hosted on HSCNI dedicated Servers offering HSCNI more control over the environment and the data contained within the software product.

Requirements

What the notice asks for

01

Alemba have worked with HSC since 2007

Alemba have worked with HSC since 2007 and have an in-depth knowledge of HSC requirements and where necessary have adapted the product to meet service needs in order to ensure ISO20000 audit compliance and guarantee that the product is aligned to ITIL IT Service Management (ITSM) industry best practice.

Sentences from the notice that state an obligation, surfaced automatically and shown in the order they appear. Not an exhaustive list — always confirm against the tender documents.

The gates

What this notice demands of you

1 named, none in explicit obligation language. Each one is quoted from the notice.

ISO 20000 (IT service management)Standards you certify to
Alemba have worked with HSC since 2007 and have an in-depth knowledge of HSC requirements and where necessary have adapted the product to meet service needs in order to ensure ISO20000 audit compliance and guarantee that the product is aligned to ITIL IT Service Management (ITSM) industry best practice.

Matched against the notice text, so this is a floor — the tender pack will demand things the notice never mentions. “Says must” means the quoted sentence itself used obligation language; anything ambiguous is left as a mention.

Buyer intelligence

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Source & provenance
OCID
ocds-h6vhtk-031df8
Stage
award · Awarded
Source
Find a Tender
Buyer ref
005983-2022
View the original notice on Find a Tender

Contains public sector information licensed under the Open Government Licence v3.0. Source data © Crown copyright.

Market context

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