RFP QuestBeta
Awarded · ResultStage · contract

H M Revenue & Customs

Workforce Management

IT ServicesCPV 72260000
Value£3.6m
Awarded15 May 2023
Published21 Jun 2023
RegionLondon
Outcome — awarded

This is a contract result notice, not an open opportunity. Details from the official award data.

Contract value in context
£3.6mtotal contract value
median £120k
this tender£0£3.9m

This is a large award for IT Services — above three-quarters of comparable contracts. Based on 36,449 valued IT Services tenders in our corpus.

The brief

The Supplier will provide Workforce Management (WFM) services which includes the following features: dynamic demand forecast, resource scheduling and a reporting tool.

The WFM service will support c.25k HMRC users, and is critical to multiple groups as they undergo a period of operational transformation.

Key requirements

What the supplier must deliver

01

The Supplier will provide Workforce Management (WFM)

The Supplier will provide Workforce Management (WFM) services which includes the following features: dynamic demand forecast, resource scheduling and a reporting tool.

02

The WFM service will support c.25k HMRC

The WFM service will support c.25k HMRC users, and is critical to multiple groups as they undergo a period of operational transformation.

Derived from the notice text — always confirm against the original documents.

Buyer intelligence

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Source & provenance
OCID
be9b7b09-77b0-415e-87e6-801441f7c763
Stage
contract · Contract
Source
Contracts Finder
Buyer ref
SR1325895958
View the original notice on Contracts Finder

Contains public sector information licensed under the Open Government Licence v3.0. Source data © Crown copyright.

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