WWU1342 - Fixed Line VOIP & Redbox Replacement
£300,000 — stated in the notice.
The submission route named on the official notice.
This sits in the upper-middle of the Postal & Telecommunications band — a substantial contract for the sector. Based on 2,074 valued Postal & Telecommunications tenders in our corpus.
Wales And West Utilities has published 16 notices across all categories.
Which is the argument for getting on the list rather than winning this one. The incumbent is rarely the last winner — it is the roster. See the retention odds by category →
Business Requirements Scope and Timescale This project will seek to tender a market competitive reseller for support and billing of horizon and a suitable replacement for Redbox.
The tender will be conducted in two parts - • Lot 1 - VOIP and Redbox Replacement • Lot 2 - Restoration of services to 16 disconnected sites In Scope • All lines and services billed by current contract partner (Horizon & Redbox). • All existing fixed line users in offices and depots who require a Horizon fixed line. • All access circuits for office sites into Horizon solution. • All switch and router support & maintenance for access circuits. • Replacement or upgrade of Redbox call recording solution • Restore phone connection to WWU sites Out of Scope • Handset replacement. • Fax line replacement. • All other non-Gamma Horizon fixed line communication solutions (PSTN, Fibre, MPLS). • App for remote users to avoid the need for a physical handset.
Background and Requirements WWU currently use Gamma Horizon VoIP phone system for desk phones at Celtic Springs and in depots.
The current contract commenced in March 2016 and was extended to September 2023.
Also supported in this contract is a Redbox fixed line call recording solution located at Celtic Springs.
The current Horizon solution is compliant with WWU architectural and security standards and provides all the functionality required.
Therefore, there is no intention to change the solution, but the tender will seek a market competitive reseller for support and billing of horizon.
Redbox is a SAN (storage area network) based call recording solution housed and maintained at Celtic Springs directly linked to the Horizon solution and serves 135 users at Celtic Springs, supporting our teams in Business Services, System Operations and Despatch.
The contract for Redbox has been extended until July 2024.
The hardware for this is end of life and currently incompatible with Microsoft Edge meaning it requires replacement.
Finally, 16 sites across our network have had their circuits accidentally disconnected.
Those sites are now without any phone lines so work is required to restore those sites.
The tender is split into two lots: Lot One - Gamma Horizon VOIP solution.
Design, implementation, and handover for the Redbox replacement.
Lot 2 - Restoration of the Gamma Horizon phone lines to the 16 disconnected sites.
What the notice asks for
This project will seek to tender
This project will seek to tender a market competitive reseller for support and billing of horizon and a suitable replacement for Redbox.
All switch and router support & maintenance
All switch and router support & maintenance for access circuits.
Therefore, there is no intention to change
Therefore, there is no intention to change the solution, but the tender will seek a market competitive reseller for support and billing of horizon.
Those sites are now without any phone
Those sites are now without any phone lines so work is required to restore those sites.
Sentences from the notice that state an obligation, surfaced automatically and shown in the order they appear. Not an exhaustive list — always confirm against the tender documents.
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- OCID
- ocds-h6vhtk-03fc13
- Stage
- tender · Open
- Source
- Find a Tender
- Buyer ref
- 026958-2023
Contains public sector information licensed under the Open Government Licence v3.0. Source data © Crown copyright.
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