GB-London: CON-21-033 Recorded Voice
This is a contract result notice, not an open opportunity. Details from the official award data.
This sits below the typical range for Radio, TV & Communications Equipment contracts — a smaller, more accessible award. Based on 6,686 valued Radio, TV & Communications Equipment tenders in our corpus.
The FCA's Supervision Hub provides direct multi-channel support to UK consumers regarding regulated firms, and to over 50,000 regulated firms on their regulatory obligation and use of or systems.
We handle 300,000 queries a year most of when come via our telephony channel.
Due to the complexity and variety of calls received it is essential that we can effectively route calls to the most appropriately experienced Supervisor, this is done through or IVR using a mixture of directive promotes and passive call routing technology.
We require a supplier with both technical experience in delivering high quality voice prompts, and to assist us in delivering positive customer experience through IVR technology.
Providing advice and guidance on IVR structure and scripting when required.
What the supplier must deliver
The FCA's Supervision Hub provides direct multi-channel
The FCA's Supervision Hub provides direct multi-channel support to UK consumers regarding regulated firms, and to over 50,000 regulated firms on their regulatory obligation and use of or systems.
We require a supplier with both technical
We require a supplier with both technical experience in delivering high quality voice prompts, and to assist us in delivering positive customer experience through IVR technology.
Derived from the notice text — always confirm against the original documents.
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- OCID
- 18ccb73b-8713-4a7d-bad4-c0f0c32ef57d
- Stage
- contract · Contract
- Source
- Contracts Finder
- Buyer ref
- BIP609219293
Contains public sector information licensed under the Open Government Licence v3.0. Source data © Crown copyright.
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