24/7 Call Monitoring Service
This is a contract result notice, not an open opportunity. Details from the official award data.
This sits in the upper-middle of the IT Services band — a substantial contract for the sector. Based on 36,449 valued IT Services tenders in our corpus.
Information technology services.
Information technology services. to provide a service and facilities: — Call handling software to meet Telecare Services Association (TSA) standards — Ability to identify individual personal and environmental sensor activation — One dedicated line for emergency calls — 24/7, all year round call monitoring service — At least 3 300 connections — Minimum of 2 x call handlers at any given time — Appropriate advice, reassurance, response to calls — Full disaster recovery system in place — Ability to respond to 100% of all activations within 180 seconds — Effective emergency out of hours repairs call handling (to include repair diagnostic for priority assessment).
What the supplier must deliver
Information technology services. to provide a service
Information technology services. to provide a service and facilities:.
Derived from the notice text — always confirm against the original documents.
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- OCID
- e2c1017b-22fd-447e-a7aa-4dfb940a45bb
- Stage
- contract · Contract
- Source
- Contracts Finder
- Buyer ref
- BIP193280924
Contains public sector information licensed under the Open Government Licence v3.0. Source data © Crown copyright.
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