Contact Centre Services
This is a contract result notice, not an open opportunity. Details from the official award data.
This is a large award for Business Services — above three-quarters of comparable contracts. Based on 57,319 valued Business Services tenders in our corpus.
The provision of Customer Services via telephony and potentially other communication channels, in addition they may provide the following: •management of customer contact through social media channels, secure messaging and chatbots •ad-hoc administration work to support account processing •additional blended work to support contact and repayments processing •outbound calling •web chat
What the supplier must deliver
The provision of Customer Services via telephony
The provision of Customer Services via telephony and potentially other communication channels, in addition they may provide the following:.
Ad-hoc administration work to support account processing
ad-hoc administration work to support account processing.
Additional blended work to support contact
additional blended work to support contact and repayments processing.
Derived from the notice text — always confirm against the original documents.
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- OCID
- a6034483-2655-42ec-a5b2-0c2e53961929
- Stage
- contract · Contract
- Source
- Contracts Finder
- Buyer ref
- BIP576457725
Contains public sector information licensed under the Open Government Licence v3.0. Source data © Crown copyright.
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