West Lancashire Borough Council
Transactional Customer Feedback Platform
This is a contract result notice, not an open opportunity. Details from the official award data.
Engagement platform to support Housing Customer Service and Income teams ensure they hear the voice of WLBC customers in every interaction.
Engagement solution facilitates more meaningful interactions, resulting in higher conversations, driving high volumes of customer feedback and increased collection rates, Resulting in robust actionable insight; addressing areas of potential improvement of services to customers, identifies changes and trends in customers' needs and behaviour, positive trends and improvements when things are working well with an emphasis on our clear focus on the voice of the customer.
What the supplier must deliver
Engagement platform to support Housing Customer Service
Engagement platform to support Housing Customer Service and Income teams ensure they hear the voice of WLBC customers in every interaction.
Derived from the notice text — always confirm against the original documents.
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- OCID
- a6aff867-e8db-4d2a-9294-9383339d969b
- Stage
- contract · Contract
- Source
- Contracts Finder
- Buyer ref
- WLANCS001-DN745338-15600702
Contains public sector information licensed under the Open Government Licence v3.0. Source data © Crown copyright.
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