Lincolnshire Partnership NHS Foundation Trust
Cloud Contact Centre
The procurement contact named on the official notice.
The submission route named on the official notice.
This sits in the lower-middle of the IT Services band — a mid-scale opportunity. Based on 36,449 valued IT Services tenders in our corpus.
Lincolnshire Partnership NHS Foundation Trust's IT Services cycle is past due — it ran about every 7 months across 6 notices, and the door is open now. It may re-tender at any time.
29% of Lincolnshire Partnership NHS Foundation Trust’s awards go to a supplier it has used before.
Which is the argument for getting on the list rather than winning this one. The incumbent is rarely the last winner — it is the roster. See the retention odds by category →
Lincolnshire Partnership NHS Foundation Trust is seeking to procure a cloud-based contact centre system that should offer all the core functionality of internal and external calling, desk phone, softphone and other device calling, easily configurable call flow options, voicemail, dynamic scaling up of users, call recording and reporting.
Additionally, it should support integration to other systems, have good resiliency options and be able to support omnichannel.
Currently the Trust is looking to approach the market only to inform requirements and so do not yet have any detailed information or user numbers defined, we may also work with the wider Lincolnshire system if there is interest.
What the notice asks for
Additionally, it should support integration to other
Additionally, it should support integration to other systems, have good resiliency options and be able to support omnichannel.
Sentences from the notice that state an obligation, surfaced automatically and shown in the order they appear. Not an exhaustive list — always confirm against the tender documents.
Make the case to bid
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- OCID
- ocds-h6vhtk-02c445
- Stage
- tender · Open
- Source
- Find a Tender
- Buyer ref
- 015571-2021
Contains public sector information licensed under the Open Government Licence v3.0. Source data © Crown copyright.
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