Contact Centre Call Handling
This is a contract result notice, not an open opportunity. Details from the official award data.
This sits in the lower-middle of the Business Services band — a mid-scale opportunity. Based on 57,319 valued Business Services tenders in our corpus.
Arts Council England are looking to procure the Enghouse Interactive Contact Centre solution to be integrated with our existing Cisco Call Manager system, thereby replacing our existing UCCX system.
The Enghouse solution will be used to handle customer interaction across a number of channels, including telephone, email and web chat.
What the supplier must deliver
Arts Council England are looking to procure
Arts Council England are looking to procure the Enghouse Interactive Contact Centre solution to be integrated with our existing Cisco Call Manager system, thereby replacing our existing UCCX system.
Derived from the notice text — always confirm against the original documents.
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- OCID
- a3efb2f6-3461-4224-9853-834ba82266d9
- Stage
- contract · Contract
- Source
- Contracts Finder
- Buyer ref
- tender_148061/607631
Contains public sector information licensed under the Open Government Licence v3.0. Source data © Crown copyright.
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