RFP QuestBeta
ClosedStage · tender

Rochdale Metropolitan Borough Council

Coroner's Removal Service

Community ServicesCPV 98370000
ValueValue not published
Deadline6 Nov 2023
Published4 Oct 2023
RegionNationwide
Timeline
Published 4 Oct 2023ClosedCloses 6 Nov 2023
Who to contact
Mr Graham Bramwell
Graham.Bramwell@star-procurement.gov.uk
+44 7817018850

The procurement contact named on the official notice.

How to submit
Open the submissions portal

The submission route named on the official notice.

When this comes round again

Rochdale Metropolitan Borough Council's Other Community & Personal Services cycle is past due — it ran about every 10 months across 9 notices, and the door is open now. It may re-tender at any time.

29% of Rochdale Metropolitan Borough Council’s awards go to a supplier it has used before.

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The brief

To secure the services of a suitably qualified and professional service to transport the deceased and/or medical notes from within the jurisdiction areas of Manchester (North) and Manchester (West) to a nominated mortuary.

In doing so, the service provider must • Show reverence to the family and friends of the deceased, by adopting a sympathetic approach, and respect for the deceased in handling and removal. • Dignity and respect of deceased- Providers are expected to maintain a caring and sensitive attitude to relatives and carers of the deceased.

It is vital that a culture of compassion, sympathy and dignity are preserved at all times.

The provider should be aware of the impact on differing religions and cultures upon removals and ensure this has been considered and addressed. • Discharge all duties in a professional manner as not to identify their company name or brand either verbally or non-verbally • Work within a time frame set by the service level agreement in respect of arrival and transfer times. • Where the timeframe cannot be met, a phone call should be made to the relative or person present at the collection location to inform them of estimated time of arrival. • Represent the Coroner’s Service in a positive manner.

Requirements

What the notice asks for

01

In doing so, the service provider must

In doing so, the service provider must.

02

Dignity and respect of deceased- Providers are

Dignity and respect of deceased- Providers are expected to maintain a caring and sensitive attitude to relatives and carers of the deceased.

03

The provider should be aware of

The provider should be aware of the impact on differing religions and cultures upon removals and ensure this has been considered and addressed.

04

Where the timeframe cannot be met,

Where the timeframe cannot be met, a phone call should be made to the relative or person present at the collection location to inform them of estimated time of arrival.

Sentences from the notice that state an obligation, surfaced automatically and shown in the order they appear. Not an exhaustive list — always confirm against the tender documents.

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Source & provenance
OCID
ocds-h6vhtk-0407c1
Stage
tender · Open
Source
Find a Tender
Buyer ref
029226-2023
View the original notice on Find a Tender

Contains public sector information licensed under the Open Government Licence v3.0. Source data © Crown copyright.

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