Independent Complaints Adjudication Services for Ofsted
The procurement contact named on the official notice.
n/a
The submission route named on the official notice.
This sits in the upper-middle of the Business Services band — a substantial contract for the sector. Based on 57,319 valued Business Services tenders in our corpus.
Department for Education publishes Business Services work continuously — 331 notices, roughly one every 3 days. This is a stream to watch, not a cycle to wait for.
45% of Department for Education’s awards go to a supplier it has used before.
Which is the argument for getting on the list rather than winning this one. The incumbent is rarely the last winner — it is the roster. See the retention odds by category →
The Department for Education (DfE) requires a supplier to provide an independent adjudication service in relation to Ofsted’s handling of complaints about its work including: handling individual complaints, the provision of advice, regular reporting regarding the volume and nature of the complaint, and publication of an annual report.
The adjudication service is independent of Ofsted.
Conclusions and recommendations are independent of both Ofsted and DfE.
The supplier will refer to the service as the Independent Complaints Adjudication Service for Ofsted (ICASO) and is required to identify themselves as the supplier of this service and provide information regarding the service with a webpage that can be referred to on Ofsted’s webpage.
What the notice asks for
The supplier will refer to the service
The supplier will refer to the service as the Independent Complaints Adjudication Service for Ofsted (ICASO) and is required to identify themselves as the supplier of this service and provide information regarding the service with a webpage that can be referred to on Ofsted’s webpage.
Sentences from the notice that state an obligation, surfaced automatically and shown in the order they appear. Not an exhaustive list — always confirm against the tender documents.
What this notice demands of you
1 named in obligation language, 0 mentioned. Each one is quoted from the notice.
The supplier will refer to the service as the Independent Complaints Adjudication Service for Ofsted (ICASO) and is required to identify themselves as the supplier of this service and provide information regarding the service with a webpage that can be referred to on Ofsted’s webpage.
Matched against the notice text, so this is a floor — the tender pack will demand things the notice never mentions. “Says must” means the quoted sentence itself used obligation language; anything ambiguous is left as a mention.
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- OCID
- ocds-h6vhtk-056a04
- Stage
- tender · Open
- Source
- Find a Tender
- Buyer ref
- 048952-2025
Contains public sector information licensed under the Open Government Licence v3.0. Source data © Crown copyright.
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