RFP QuestBeta
OpenStage · planning

NORTH WEST AMBULANCE SERVICE NHS TRUST

Integrated Contact Centre - Technical Infrastructure Migration - Design and Build

ConstructionCPV 45210000
Value£25.0m
Deadline
Published22 May 2026
RegionNationwide
Who to contact
strategicprocurement@nwas.nhs.uk

The procurement contact named on the official notice.

Contract value in context
£25.0mtotal contract value
median £158k
this tender£0£27.0m

This is a large award for Construction — above three-quarters of comparable contracts. Based on 64,002 valued Construction tenders in our corpus.

When this comes round again

NORTH WEST AMBULANCE SERVICE NHS TRUST has published 38 notices across all categories, and 22% of its awards go to a supplier it has used before.

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The brief

The Trust is embarking on a programme as part of its ICC strategy, which will result in the ICC having one of the largest Control Rooms within in the Ambulance Service sector in the country, in terms of available operator positions.

The scale and complexity of this delivery should not be underestimated.

It is crucial to understand that a control room is not the same as an office fit-out; although there can be some overlap, an office fit-out is a broader term covering the process of designing and refurbishing an entire office space to meet specific business needs, whereas a control room is a specialised, dedicated area within a facility designed for managing critical operations.

It involves complex technology integration and requires a full-scale, resilient model for critical infrastructure and systems.

The design and functionality of a control room are specific and require specialised expertise, with distinct priorities and design considerations.

Complex control room systems, infrastructure and construction demand specialist expertise to ensure functionality, security, and resilience is delivered, is a key requirement for this project.

Requirements

What the notice asks for

01

The scale and complexity of this delivery

The scale and complexity of this delivery should not be underestimated.

02

It involves complex technology integration and requires

It involves complex technology integration and requires a full-scale, resilient model for critical infrastructure and systems.

03

Complex control room systems, infrastructure and construction

Complex control room systems, infrastructure and construction demand specialist expertise to ensure functionality, security, and resilience is delivered, is a key requirement for this project.

Sentences from the notice that state an obligation, surfaced automatically and shown in the order they appear. Not an exhaustive list — always confirm against the tender documents.

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Source & provenance
OCID
ocds-h6vhtk-06a113
Stage
planning · Planning
Source
Find a Tender
Buyer ref
047830-2026
View the original notice on Find a Tender

Contains public sector information licensed under the Open Government Licence v3.0. Source data © Crown copyright.

Market context

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