Provision of a Service Desk
Not enough history for this buyer At least £207,720 — the value at which this notice had to be published. Reviewed: from 104 comparable contracts.
The procurement contact named on the official notice.
Ofsted publishes IT Services work continuously — 17 notices, roughly one every 18 days. This is a stream to watch, not a cycle to wait for.
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The Office for Standards in Education, Children's Services and Skills (Ofsted) is issuing this notice to notify the market to that we are engaging with suppliers on the Technology Services 4 (RM6190) to help shape a pending tender process for the provision of a fully managed Servicedesk.
The current contract that Ofsted has for providing this service is due to end in March 2027 and Ofsted are looking to start pre market engagement with suppliers in the market.
Ofsted intends to appoint a supplier to deliver a fully managed Servicedesk that will be the single point of contact for circa 4000 individuals to report IT issues, raise queries, submit requests, and where possible have them resolved at first contact.
Our Service Desk provider will be responsible for: • supporting a range of home, office, and remote based users, using the Ofsted-owned ServiceNow instance to log contacts via multiple communication channels, including telephone, service portal and webchat • logging, categorising, and prioritising all calls, carrying out initial investigations and resolving at first contact wherever possible, and providing clear and effective communications to Ofsted users and support teams • co-ordinating the delivery of services provided by multiple support teams to ensure response times and SLAs are met, escalating when necessary Ofsted is therefore looking at running a procurement exercise, starting as soon as is practicable in 2026, for a supplier to provide this service.
Our chosen route to market will be via GCA (formerly CCS) Framework Technology Services 4 (RM6190) Lot 3a End User Services (lower value and complexity) and engagement is currently limited to suppliers on this Framework.
What the notice asks for
Our Service Desk provider will be responsible
Our Service Desk provider will be responsible for:.
Logging, categorising, and prioritising all calls, carrying
logging, categorising, and prioritising all calls, carrying out initial investigations and resolving at first contact wherever possible, and providing clear and effective communications to Ofsted users and support teams.
Co-ordinating the delivery of services provided by
co-ordinating the delivery of services provided by multiple support teams to ensure response times and SLAs are met, escalating when necessary.
Ofsted is therefore looking at running
Ofsted is therefore looking at running a procurement exercise, starting as soon as is practicable in 2026, for a supplier to provide this service.
Sentences from the notice that state an obligation, surfaced automatically and shown in the order they appear. Not an exhaustive list — always confirm against the tender documents.
What this notice demands of you
2 named, none in explicit obligation language. Each one is quoted from the notice.
The Office for Standards in Education, Children's Services and Skills (Ofsted) is issuing this notice to notify the market to that we are engaging with suppliers on the Technology Services 4 (RM6190) to help shape a pending tender process for the provision of a fully managed Servicedesk.
The Office for Standards in Education, Children's Services and Skills (Ofsted) is issuing this notice to notify the market to that we are engaging with suppliers on the Technology Services 4 (RM6190) to help shape a pending tender process for the provision of a fully managed Servicedesk.
Matched against the notice text, so this is a floor — the tender pack will demand things the notice never mentions. “Says must” means the quoted sentence itself used obligation language; anything ambiguous is left as a mention.
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- OCID
- ocds-h6vhtk-06cff5
- Stage
- planning · Planning
- Source
- Find a Tender
- Buyer ref
- 068746-2026
Contains public sector information licensed under the Open Government Licence v3.0. Source data © Crown copyright.
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