Real Time Passenger Information System Upgrade & Ongoing Support

The procurement contact named on the official notice.

All submissions must be submitted via the Supplying the South West Portal - https://www.supplyingthesouthwest.org.uk/ The procurement opportunity advert can be found at: https://procontract.due-north.com/Advert?advertId=78881e3f-ef6d-f011-813a-005056b64545&p=696a9836-1895-e511-8105-000c29c9ba21 This procurement will be managed electronically via the Authority`s chosen e-procurement portal - Supplying the South West. To participate in this procurement, Suppliers interested in this opportunity must register on the Supplying the South West procurement portal (www.supplyingthesouthwest.org.uk). Once registered and logged in, Suppliers should search for the opportunity by title or reference number (DN781587), register their interest, and download the procurement documentation. Registration is free and enables access to all tender documents, the ability to raise clarification questions, and submission of responses through the portal. The Authority would like to make Suppliers aware that the Supplying The South West portal is not administered by the Authority. If a Supplier requires assistance or further information to be able to use the online portal process they should log a support ticket on the PROACTIS Supplier Support Portal. If a Supplier continues to experiences issues they are to contact suppliersupport@proactisservicedesk.com requesting guidance. If you encounter any difficulties whilst using the system you can contact the In-tend support team by phoning +44 8442728810 or e-mailing support@in-tend.co.uk.

The submission route named on the official notice.

Plymouth City Council's Software & IT Systems cycle is past due — it ran about every 13 months across 7 notices, and the door is open now. It may re-tender at any time.

45% of Plymouth City Council’s awards go to a supplier it has used before.

Which is the argument for getting on the list rather than winning this one. The incumbent is rarely the last winner — it is the roster. See the retention odds by category →

Plymouth City Council ("The Authority") is seeking suitably qualified and experienced suppliers to tender for the replacement of the city's Real-Time Passenger Information (RTPI) system to include Traffic Light Priority (TLP).

This project forms a key part of the Authority's commitment to improving public transport infrastructure and enhancing the passenger experience within the city of Plymouth.

The successful Supplier will be responsible for the supply, installation, and commissioning of the following components: • in-shelter displays. • pole-mounted displays. • additional displays at various key sites across the city of Plymouth.

The system must be fully integrated and capable of delivering accurate, real-time information to passengers across the city of Plymouth.

The contract will include ongoing support and maintenance for both hardware and software throughout the contract term, provision of all necessary data feeds to ensure accurate and timely information delivery, a web-based back-office system to enable the Authority to monitor system performance and manage display content, including manual overrides where necessary.

A comprehensive reporting package must be provided to monitor and report on system performance, support compliance with targets set out in the Bus Service Improvement Plan (BSIP) and other Department for Transport (DfT) requirements, and also be adaptable to future changes in reporting needs and performance metrics for the duration of the contract.

The solution must be scalable and flexible to accommodate future technological developments, policy changes, and evolving user needs.

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