RFP QuestBeta
ClosedStage · preprocurement

Financial Ombudsman Service

RFI - New recruitment model for permanent and interim staff

Business ServicesCPV 79600000
ValueValue not published
Deadline9 Jul 2019
Published20 Jun 2019
RegionLondon
Timeline
Published 20 Jun 2019ClosedCloses 9 Jul 2019
When this comes round again

Financial Ombudsman Service publishes Business Services work continuously — 35 notices, roughly one every 27 days. This is a stream to watch, not a cycle to wait for.

42% of Financial Ombudsman Service’s awards go to a supplier it has used before.

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The brief

The Financial Ombudsman Service (The Service) is intending to go out to the market for a new recruitment model for permanent and interim staff.

As part of an early market engagement exercise, we are sending out this request for information which purpose is intended to bring the market perspective into our strategy in order to align our requirements and model to that of the market capability; we would like to understand what the current appetite for contracting is and the potential use of multi-vendor frameworks; In addition we also would like to encourage the market to suggest alternative models which may be more suitable.

As an organisation that provides an ombudsman service for consumers and now small and medium sized enterprises (SME's), we need to attract and retain staff with specific skill sets, who share the same values, vision, and work ethic as we have here.

Our values What matters to us most at the ombudsman is fairness.

Where things aren't fair, we can use our power to put them right.

Fairness isn't just about making sure our answers and decisions are technically right.

It's also about wanting to make what we do feel right.

And we do this by listening - thinking - and explaining.

Fairness is at the heart of our long-held values: we do the right thing; we treat our customers well and respect their needs; we do what we say we'll do; and we're inquisitive and build everyone's knowledge.

To learn more about us click here: https://financial-ombudsman.org.uk/about/index.html Please see the attached RFI document with the details.

Requirements

What the notice asks for

01

As an organisation that provides an ombudsman

As an organisation that provides an ombudsman service for consumers and now small and medium sized enterprises (SME's), we need to attract and retain staff with specific skill sets, who share the same values, vision, and work ethic as we have here.

Sentences from the notice that state an obligation, surfaced automatically and shown in the order they appear. Not an exhaustive list — always confirm against the tender documents.

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Source & provenance
OCID
ef7c8f10-770e-41fa-8068-43f5b9f17462
Stage
preprocurement · Closed
Source
Contracts Finder
Buyer ref
tender_210807/777411
View the original notice on Contracts Finder

Contains public sector information licensed under the Open Government Licence v3.0. Source data © Crown copyright.

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