Workflow Automation and Business Process Integration Platform
This is a contract result notice, not an open opportunity. Details from the official award data.
The procurement contact named on the official notice.
This is a large award for IT Services — above three-quarters of comparable contracts. Based on 36,449 valued IT Services tenders in our corpus.
The University of Birmingham has been using the ServiceNow platform since 2011, with the technology now profoundly integrated across the university's operations used by IT, HR, Finance, Legal and a multitude of other areas of the University for various request fulfilments and issue troubleshooting.
The platform supports multiple business-critical functions through core modules, including IT Service Management (ITSM), IT Operations Management (ITOM), IT Asset Management (ITAM), and Human Resource Service Delivery (HRSD), as well as several bespoke custom applications developed to meet specific organisational needs.
This renewal will ensure continuity of services, access to support and updates, and the ability to scale and optimise usage based on future requirements.
Given the University of Birmingham's long-standing investment in and integration with the ServiceNow platform, renewing the ServiceNow subscription is crucial to maintaining operational efficiency and supporting ongoing digital transformation initiatives.
What the notice asks for
The University of Birmingham has been using
The University of Birmingham has been using the ServiceNow platform since 2011, with the technology now profoundly integrated across the university's operations used by IT, HR, Finance, Legal and a multitude of other areas of the University for various request fulfilments and issue troubleshooting.
This renewal will ensure continuity of services
This renewal will ensure continuity of services, access to support and updates, and the ability to scale and optimise usage based on future requirements.
Given the University of Birmingham's long-standing investment
Given the University of Birmingham's long-standing investment in and integration with the ServiceNow platform, renewing the ServiceNow subscription is crucial to maintaining operational efficiency and supporting ongoing digital transformation initiatives.
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- OCID
- ocds-h6vhtk-051c9e
- Stage
- award · Awarded
- Source
- Find a Tender
- Buyer ref
- 024479-2025
Contains public sector information licensed under the Open Government Licence v3.0. Source data © Crown copyright.
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