Service Desk Provision
This is a contract result notice, not an open opportunity. Details from the official award data.
This is a large award for IT Services — above three-quarters of comparable contracts. Based on 36,449 valued IT Services tenders in our corpus.
The supplier will provide a 24/7 service desk provision.
This includes first and second line support for all PPF employees through a number of channels - email, live chat, phone, via a shared Pod of resource, as well as the IT Service Management Ivanti tool to manage Incidents and Service Requests.
Professional services has been included to incorporate more development of automation, self service and innovation which will be agreed through statement of works.
What the supplier must deliver
The supplier will provide a 24/7 service
The supplier will provide a 24/7 service desk provision.
This includes first and second line support
This includes first and second line support for all PPF employees through a number of channels.
Derived from the notice text — always confirm against the original documents.
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- OCID
- a80b7b15-fbdf-491b-86b7-eae7cebec3fb
- Stage
- contract · Contract
- Source
- Contracts Finder
- Buyer ref
- tender_369156/1246022
Contains public sector information licensed under the Open Government Licence v3.0. Source data © Crown copyright.
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