Find a Tender · Historical
The British Broadcasting Corporation (BBC)
Audience Services
Historical: no longer open for bids.
01/ The notice
Key facts
- Value
- Not statedValue not stated in source
- Deadline (UK time)
- No open deadlineA deadline does not apply to this historical notice.
- Published
- 6 May 2025
- Region
- Not stated
02/ The brief
What the notice says
Not fully read: this is the notice text; attached documents are not read.
The BBC has procured customer management services to support a broad range of services including:
• Handling editorial and non-editorial complaints
• Responding to enquiries
• Managing comments & appreciations
• Technical support for iPlayer, Sounds, BBC Account
• Reception Advice
• BBC Action Lines
• BBC Charitable Appeals & Donations collections (Lifeline & Radio 4)
• Artist mail
• Ticketing for BBC shows
• 'Take Part' in a show
• BBC Switchboard
The BBC has a mission to act in the public interest, serving all audiences through the provision of impartial, high-quality and distinctive output and services which continue to inform, educate and entertain. Audience Services supports this by continuing to put our audiences at the heart of our operation, providing them exceptional service, irrespective of channel. We engage them with respect and understanding and work to build audience loyalty to the BBC and the Licence Fee.
03/ Classification
CPV codes
Common Procurement Vocabulary codes, exactly as the notice lists them. No descriptions are added here.
- 79342300
04/ History
Releases of this notice
2 releases held, oldest first. Dates are UK time.
- 4 Mar 2024Tender notice
Tender notice published 4 March 2024.
Deadline in this release: Wed 3 Apr 2024, 13:00 BST.
Release 006873-2024
View this release on Find a Tender (opens in a new tab) - 6 May 2025Award notice
Award notice published 6 May 2025. The notice text changed; the source gives no change note.
Release 019138-2025
View this release on Find a Tender (opens in a new tab)
05/ Limits
What the source does not tell us
- The source does not state a usable value.
06/ Questions
About this notice
07/ Related
Where to go next
These links follow a fixed rule applied to this notice’s buyer, text and CPV codes. They are not advice on whether to bid.
- Reference
- ocds-h6vhtk-04453f
- Source
- Find a Tender
- Stage
- award · Awarded
- Last verified
- Mon 6 Apr 2026, 17:59 BST
- Read at
- Fri 16 Oct 2026, 20:27 BST
Contains public sector information licensed under the Open Government Licence v3.0. Source data © Crown copyright.
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