Cadent Occupational Health System

Cadent is seeking information on solutions to support its Occupational Health function, including case management, confidential clinical records, appointment scheduling, and workflow management.

The current system has been in place for five years and relies heavily on manual processes and workarounds. Suppliers are therefore invited to describe their organisation's capabilities and approach to addressing these challenges.

Please note this is not a call for competition.

Current State

Cadent's current Occupational Health system is characterised by the following:

Workflow and case management processes are heavily dependent on administrative input, with manual steps required to manage and progress cases

High levels of manual effort are required to maintain records and manage workloads

Reporting capability is limited, with outputs requiring manual extraction and manipulation

Appointment booking and diary management require significant administrative input, with limited visibility of utilisation

Confidential record keeping and report sharing rely on manual controls and processes

Auditability and compliance are more difficult to demonstrate due to reliance on manual processes

Data quality risks exist due to manual handling, and generating insights requires additional manipulation

Future State (Target)

Cadent is seeking solutions that deliver the following outcomes:

Structured case management supported by configurable workflows, prioritisation and escalation

Reduced administrative burden through automation, templates and improved visibility of work in progress

Built-in dashboards and reporting capability with minimal manual intervention

Integrated appointment booking and diary management to optimise utilisation

Secure, role-based access to confidential records with controlled sharing and full auditability

Clear audit trails and compliance controls aligned to GDPR and wider security requirements

Improved data quality through structured data capture, enabling analytics and trend identification

High-Level Capabilities

Cadent is seeking information on supplier capabilities across the following areas:

Data protection compliant confidential record keeping, including secure clinical case management, controlled sharing and audit functionality

Workflow management capability to support task management, prioritisation, escalation and improved visibility of case status

Appointment booking and diary management capability to improve scheduling efficiency and reduce administrative effort

Management information and data analytics capability to provide performance reporting and enable identification of risks and trends

Solution Outcomes

Cadent is seeking solutions that:

Reduce manual administrative effort and improve efficiency

Provide reliable management information and operational insight

Enhance compliance, auditability and data security

Improve user experience for employees, managers and Occupational Health teams

Support scalability and future service requirements

Key Drivers

Data protection and confidentiality, including alignment with UK GDPR

Reduction in administrative burden and improvement in efficiency

Improved workflow visibility and control

Enhanced management information and insight

Improved scheduling and utilisation

Security assurance

Service resilience and supportability