Contracts Finder · Historical
Collections, Caseload Manager, and Paypoint Integration
Historical: no longer open for bids.
01/ The notice
Key facts
- Value
- £343,579Estimated value stated in the notice
- Deadline (UK time)
- Mon 13 Jul 2026, 12:00 BSTA deadline does not apply to this historical notice. The source records Mon 13 Jul 2026, 12:00 BST, which is not an open deadline.
- Published
- 4 Aug 2026
- Region
- Not stated
02/ The brief
What the notice says
Not fully read: this is the notice text; attached documents are not read.
Rooftop Housing Group have awarded a contract to Voicescape Limited to provide an automated outbound, multi-channel collections engagement solution that enables proactive contact with customers requiring support or intervention, and their Caseload Manager solution which utilises AI and machine learning to predict customer behaviours and automatically identifies/creates cases for review by Income Officers.
This contract was procured as a direct award via G-Cloud 14's Lot 2 framework. Justification for a direct award recorded and validated.
Contract period is from 19 July 2026 to 18 July 2029 with the option to extend by 12 months.
Contract value is estimated at £343,579.20 (inc VAT). This value includes the optional extension value. Please note it may increase slightly with RPI.
If you have any questions regarding this award, please email procurement@rooftopgroup.org
03/ Classification
CPV codes
Common Procurement Vocabulary codes, exactly as the notice lists them. No descriptions are added here.
- 48000000
04/ History
Releases of this notice
One release held, oldest first. Dates are UK time.
- 4 Aug 2026Contract notice
Contract notice published 4 August 2026.
Release e2ff0532-870b-4da8-b814-fb088f36c280
View this release on Contracts Finder (opens in a new tab)
05/ Limits
What the source does not tell us
- Only one release is held, so there is no change history.
06/ Questions
About this notice
07/ Related
Where to go next
These links follow a fixed rule applied to this notice’s buyer, text and CPV codes. They are not advice on whether to bid.
- Reference
- e2ff0532-870b-4da8-b814-fb088f36c280
- Source
- Contracts Finder
- Stage
- contract · Contract
- Last verified
- Wed 23 Sep 2026, 01:00 BST
- Read at
- Sat 17 Oct 2026, 00:20 BST
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