Contracts Finder · Historical
CPU 8239 - Housing Services Automated Dialler
Historical: no longer open for bids.
01/ The notice
Key facts
- Value
- £80,000Estimated value stated in the notice
- Deadline (UK time)
- Sun 29 Mar 2026, 17:00 BSTA deadline does not apply to this historical notice. The source records Sun 29 Mar 2026, 17:00 BST, which is not an open deadline.
- Published
- 7 Oct 2026
- Region
- East Midlands
02/ The brief
What the notice says
Not fully read: this is the notice text; attached documents are not read.
Nottingham City Council has awarded a call-off contract under Crown Commercial Service G-Cloud 14 (RM1557.14), Lot 2 - Cloud Software, for the provision of a cloud-hosted automated outbound dialler solution for the Council's Housing Services / Housing Rents function.
The solution supports automated tenant engagement in relation to rent accounts and arrears through outbound voice and SMS communications, including campaign management, routing to relevant officers, reporting and analytics, and integration with the Council's existing housing systems.
The contract has been awarded to Voicescape Limited following assessment of suitable services available through G-Cloud 14.
The initial contract term is 12 months from 30 March 2026 to 29 March 2027, with provision for three further periods of up to 12 months.
The Year 1 annual licence fee is £80,000 excluding VAT. Pricing is based on 23,500 properties. Charges for any extension period are subject to the contractual pricing mechanism of the previous year's annual licence fee plus RPI and 2.9%
.
This is an award notice only and the opportunity is not open for applications.
03/ Classification
CPV codes
Common Procurement Vocabulary codes, exactly as the notice lists them. No descriptions are added here.
- 48000000
04/ History
Releases of this notice
0 releases held, oldest first. Dates are UK time.
No releases are held for this notice.
05/ Limits
What the source does not tell us
- Only one release is held, so there is no change history.
06/ Questions
About this notice
07/ Related
Where to go next
These links follow a fixed rule applied to this notice’s buyer, text and CPV codes. They are not advice on whether to bid.
- Reference
- de4c5bd1-0931-4376-9191-4dcc236ffcf1
- Source
- Contracts Finder
- Stage
- contract · Contract
- Last verified
- Fri 9 Oct 2026, 01:04 BST
- Read at
- Sun 18 Oct 2026, 02:40 BST
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