Customer Engagement Platform and Contact Centre as a Service
This is a contract result notice, not an open opportunity. Details from the official award data.
This is a large award for Software & IT Systems — above three-quarters of comparable contracts. Based on 30,286 valued Software & IT Systems tenders in our corpus.
North Yorkshire Council are seeking the provision and implementation of a Customer Engagement Platform, and integrated Contact Centre as a Service covering a range of functional areas.
The Council are also seeking hosting, support, and maintenance.
Call-off from CCS Framework Agreement RM6285 Back Office Software 2.
Optional extension period: 8 October 2030 - 7 October 2035.
What the supplier must deliver
North Yorkshire Council are seeking the provision
North Yorkshire Council are seeking the provision and implementation of a Customer Engagement Platform, and integrated Contact Centre as a Service covering a range of functional areas.
The Council are also seeking hosting, support
The Council are also seeking hosting, support, and maintenance.
Derived from the notice text — always confirm against the original documents.
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- OCID
- 5fb0d453-9b0b-4caa-8aab-bcbe3a7aed55
- Stage
- contract · Contract
- Source
- Contracts Finder
- Buyer ref
- 72692
Contains public sector information licensed under the Open Government Licence v3.0. Source data © Crown copyright.
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