Contracts Finder · Historical
Customer Engagement Platform and Contact Centre as a Service
Historical: no longer open for bids.
01/ The notice
Key facts
- Value
- £7,500,000Estimated value stated in the notice
- Deadline (UK time)
- Fri 4 Jul 2025, 17:00 BSTA deadline does not apply to this historical notice. The source records Fri 4 Jul 2025, 17:00 BST, which is not an open deadline.
- Published
- 20 Oct 2025
- Region
- Yorkshire and The Humber
02/ The brief
What the notice says
Not fully read: this is the notice text; attached documents are not read.
North Yorkshire Council are seeking the provision and implementation of a Customer Engagement Platform, and integrated Contact Centre as a Service covering a range of functional areas. The Council are also seeking hosting, support, and maintenance.
Call-off from CCS Framework Agreement RM6285 Back Office Software 2.
Optional extension period: 8 October 2030 - 7 October 2035.
03/ Classification
CPV codes
Common Procurement Vocabulary codes, exactly as the notice lists them. No descriptions are added here.
- 48000000 48400000 48440000
- 48445000
04/ History
Releases of this notice
One release held, oldest first. Dates are UK time.
- 20 Oct 2025Contract notice
Contract notice published 20 October 2025.
Release 5fb0d453-9b0b-4caa-8aab-bcbe3a7aed55
View this release on Contracts Finder (opens in a new tab)
05/ Limits
What the source does not tell us
- Only one release is held, so there is no change history.
06/ Questions
About this notice
07/ Related
Where to go next
These links follow a fixed rule applied to this notice’s buyer, text and CPV codes. They are not advice on whether to bid.
- Reference
- 5fb0d453-9b0b-4caa-8aab-bcbe3a7aed55
- Source
- Contracts Finder
- Stage
- contract · Contract
- Last verified
- Sun 5 Apr 2026, 18:23 BST
- Read at
- Fri 16 Oct 2026, 21:28 BST
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