Contracts Finder · Historical

Customer Surveys

Historical · ContractNo open deadline

Historical: no longer open for bids.

Read the official notice on Contracts Finder

01/ The notice

Key facts

Value: £723,000Estimated value stated in the notice
Deadline (UK time): Fri 26 Jan 2024, 12:00 GMTA deadline does not apply to this historical notice. The source records Fri 26 Jan 2024, 12:00 GMT, which is not an open deadline.
Published: 6 Mar 2024
Region: North East, North West, Yorkshire and The Humber, East Midlands, West Midlands, East of England, London, South East, South West

02/ The brief

What the notice says

Not fully read: this is the notice text; attached documents are not read.

The Guinness Partnership Limited (Guinness) is one of the largest providers of affordable housing and care services in England. We build and manage homes and provide housing services for around 140,000 customers. \r

Guinness are conducting a procurement process to appoint a provider to conduct customer surveys on our behalf. The contract will be for a period of three years with an option to extend for a further two years subject to performance and value for money.\r

The surveys will include circa 700 transactional surveys to be conducted by email on a daily or weekly basis and circa 700 surveys in accordance with the Tenant Satisfaction Measures (TSMs) set by the Regulator and a smaller number of other surveys covering general perceptions of Guinness. These are to be conducted by telephone.\r

The surveys play an important role in helping us measure our effectiveness in delivering quality customer service and high customer satisfaction levels. They help us to identify the areas for improvement and shape our strategy to evolve and strengthen our service model.

03/ Classification

CPV codes

Common Procurement Vocabulary codes, exactly as the notice lists them. No descriptions are added here.

79311000
79000000 79300000 79310000

04/ History

Releases of this notice

One release held, oldest first. Dates are UK time.

6 Mar 2024
Contract notice
Contract notice published 6 March 2024.
Release 7df9c952-201c-426f-ac77-17b09801892a
View this release on Contracts Finder (opens in a new tab)

05/ Limits

What the source does not tell us

Only one release is held, so there is no change history.

06/ Questions

About this notice

The Guinness Partnership Ltd published this notice.

Estimated value stated in the notice: £723,000.

07/ Related

Where to go next

These links follow a fixed rule applied to this notice’s buyer, text and CPV codes. They are not advice on whether to bid.

Reference: 7df9c952-201c-426f-ac77-17b09801892a
Source: Contracts Finder
Stage: contract · Contract
Last verified: Fri 3 Apr 2026, 11:50 BST
Read at: Fri 16 Oct 2026, 22:32 BST

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