Find a Tender · Historical
HMRC Customer Relationship Management
Historical: no longer open for bids.
01/ The notice
Key facts
- Value
- Not statedValue not stated in source
- Deadline (UK time)
- No open deadlineA deadline does not apply to this historical notice.
- Published
- 15 Oct 2026
- Region
- Not stated
02/ The brief
What the notice says
Not fully read: this is the notice text; attached documents are not read.
Software Platform and Associated Professional Services. Part of the HMRC Enterprise Customer Relationship Management Programme, HMRC have awarded this contract to provide a Software as a Service Customer Relationship Management Platform (SaaS CRM).
The requirement for this procurement is split into core and additional capabilities. Core capabilities must be delivered by the vendor on a first party basis, which refers to software owned and/or developed by the Supplier. Core capabilities include:
• Marketing & Campaign Management
• Customer Management
• Case Management
• Interaction, Channel and Messaging Management
• AI
• Insights
• Reporting & Intelligence
• Customer Experience (Customer Portal and App)
Additional capabilities can be provided by on first- or third-party basis, and include:
• Identity, Verification & Authentication
• Secure Digital Exchange Communications (SDEC)
• Fraud
• Data & Integration Management
• Operational Management
• Knowledge Management
• Non-Compliance Management
The Supplier is also expected to provide an element of professional services to support implementation that the Authority can call down on.
03/ Classification
CPV codes
Common Procurement Vocabulary codes, exactly as the notice lists them. No descriptions are added here.
- 48000000
- 72000000
04/ History
Releases of this notice
5 releases held, oldest first. Dates are UK time.
- 11 Aug 2025Planning notice
Planning notice published 11 August 2025.
Release 047470-2025
View this release on Find a Tender (opens in a new tab) - 18 Aug 2025Planning notice update
Planning notice update published 18 August 2025. Stated change: Contact email address updated
Release 049327-2025
View this release on Find a Tender (opens in a new tab) - 27 May 2026Tender notice
Tender notice published 27 May 2026. The notice text changed; the source gives no change note.
Deadline in this release: Mon 22 Jun 2026, 23:59 BST.
Release 049589-2026
View this release on Find a Tender (opens in a new tab) - 8 Sep 2026Notice
Notice published 8 September 2026. The notice text changed; the source gives no change note.
Release 085039-2026
View this release on Find a Tender (opens in a new tab) - 15 Oct 2026Award notice
Award notice published 15 October 2026. The source does not state what changed.
Release 097304-2026
View this release on Find a Tender (opens in a new tab)
05/ Limits
What the source does not tell us
- The source does not state a usable value.
06/ Questions
About this notice
07/ Related
Where to go next
These links follow a fixed rule applied to this notice’s buyer, text and CPV codes. They are not advice on whether to bid.
- Reference
- ocds-h6vhtk-0584b5
- Source
- Find a Tender
- Stage
- award · Awarded
- Last verified
- Thu 15 Oct 2026, 13:12 BST
- Read at
- Fri 16 Oct 2026, 23:37 BST
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