PlanningOCID: ocds-h6vhtk-066c10

MoJ & HMPPS Enquiry Service

The Authority is preparing to launch a retender for the provision of Ministry of Justice (MoJ) & HM Prison & Probation Service (HMPPS) public enquiry communication services. Please note, this notice does not constitute a call for pre-market engagement or competition, it is to inform the market of a future potential opportunity. Please do not respond to this notice. The details included in this notice remain subject to change as the Authority further develops the future strategy. The service currently comprises several enquiry lines, including the MoJ Public Enquiry Line, the HMPPS Public Enquiry Line, the HMPPS Prison Enquiry Centre, and the National Incident Management Unit (NIMU) incident line. These services handle enquiries from members of the public, families of prisoners and other stakeholders across the justice system. Enquiries may range from general information requests and case-related queries to sensitive matters such as prisoner welfare concerns or operational incident reporting. The future service will provide a secure, reliable and a primarily customer-focused telephony capability to manage these enquiries effectively. The provider will be expected to deliver trained call-handling staff, operate within defined service levels, and support the delivery of high-quality customer service across multiple enquiry lines. Services may include the use of technologies such as interactive voice response (IVR) and other tools to improve efficiency and user experience. Overall, the procurement aims to ensure MoJ and HMPPS continue to provide accessible and responsive enquiry services that support the effective operation of the justice system and maintain public confidence.

Buyer
Ministry of Justice
Contract Value
Value not disclosed
Deadline
No deadline set
Published
17 Mar 2026
Interactive

About This Ministry of Justice Contract

This planning stage contract from Ministry of Justice was published in 2026. The MoJ & HMPPS Enquiry Service contract.

This UK government contract opportunity is part of the public procurement process, openly available via Find a Tender.

Contract Analytics

Key Metrics

0Match
0%
Match
50%
Urgency
30%
Value

Sector Distribution

General100%

Contract Timeline

17 Mar

Published

Current

Planning

Value Analysis

Contract value not disclosed

Market Activity

-29%

UK tender activity (12 months)

MoJ & HMPPS Enquiry Service - Scope of Work

0 phases • 0 requirements • 0 capabilities
  • The Authority is preparing to launch a retender for the provision of Ministry of Justice (MoJ) & HM Prison & Probation Service (HMPPS) public enquiry communication services. Please note, this notice does not constitute a call for pre-market engagement or competition, it is to inform the market of a future potential opportunity. Please do not respond to this notice. The details included in this notice remain subject to change as the Authority further develops the future strategy.
  • The service currently comprises several enquiry lines, including the MoJ Public Enquiry Line, the HMPPS Public Enquiry Line, the HMPPS Prison Enquiry Centre, and the National Incident Management Unit (NIMU) incident line. These services handle enquiries from members of the public, families of prisoners and other stakeholders across the justice system. Enquiries may range from general information requests and case-related queries to sensitive matters such as prisoner welfare concerns or operational incident reporting.
  • The future service will provide a secure, reliable and a primarily customer-focused telephony capability to manage these enquiries effectively. The provider will be expected to deliver trained call-handling staff, operate within defined service levels, and support the delivery of high-quality customer service across multiple enquiry lines. Services may include the use of technologies such as interactive voice response (IVR) and other tools to improve efficiency and user experience.
  • Overall, the procurement aims to ensure MoJ and HMPPS continue to provide accessible and responsive enquiry services that support the effective operation of the justice system and maintain public confidence.

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Contract Value

Fixed PriceSingle contract value agreed upfront
Value not disclosed

Key Dates

Important deadlines and milestones

UK Time

Notice Published

Tender opportunity made public on Find a Tender

Tue, 17 Mar 2026
Passed

What This Ministry of Justice Contract Means

For Citizens

This is a public procurement by Ministry of Justice. All UK government contracts are publicly accessible for transparency.

For Businesses

This 2026 contract is in planning. Register interest to bid when it opens.

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Market Activity

+84%

UK tender activity (12 months)

Ministry of Justice

Contact Information

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Ministry of Justice
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Quick Facts

Stage
Planning
Status
planned
CPV Codes
0

Reference ID

ocds-h6vhtk-066c10

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