RFP QuestBeta
OpenStage · planning

HM Revenue & Customs

National Insurance & PAYE Service Support and Change

IT ServicesCPV 72000000
Value£470.1m
Deadline
Published21 Aug 2026
RegionNationwide
Who to contact
sufyaan.basharat1@hmrc.gov.uk

The procurement contact named on the official notice.

Contract value in context
£470.1mtotal contract value
median £120k
this tender£0£507.7m

This is a large award for IT Services — above three-quarters of comparable contracts. Based on 36,449 valued IT Services tenders in our corpus.

When this comes round again

HM Revenue & Customs publishes IT Services work continuously — 30 notices, roughly one every 9 days. This is a stream to watch, not a cycle to wait for.

21% of HM Revenue & Customs’s awards go to a supplier it has used before.

Which is the argument for getting on the list rather than winning this one. The incumbent is rarely the last winner — it is the roster. See the retention odds by category →


You'll hear when HM Revenue & Customs publishes IT Services work again. One email per notice, unsubscribe in one click. We don’t use your address for anything else.

Match for your company
Sign up free to see how well this tender matches your company — the score, the signals that align, and where the gaps are.
The brief

HM Revenue & Customs (HMRC) is delivering a market engagement session for the National Insurance and PAYE System (NPS) procurement.

This involves the delivery of Business Application Support and Maintenance services for NPS and other services.

The scope of this requirement includes: Business Application Support & Maintenance ("Run"), and A Change Management capability to support change aligned to strategic milestones, key business events, and legislative or business-driven updates.

NPS currently operates on a legacy technology estate with limited modularity and scalability.

HMRC's future ambition is to transition towards a more agile, service oriented architecture that supports strategic goals for Income Tax and National Insurance Contributions (NICs) administration, including increased real time processing capability.

This investment lays the groundwork for future innovation by ensuring HMRC has access to adaptable and resilient support services that can respond effectively to evolving policy, customer needs, and technology opportunities.

Requirements

What the notice asks for

01

This involves the delivery of Business Application

This involves the delivery of Business Application Support and Maintenance services for NPS and other services.

02

Business Application Support & Maintenance ("Run"),

Business Application Support & Maintenance ("Run"), and.

03

A Change Management capability to support change

A Change Management capability to support change aligned to strategic milestones, key business events, and legislative or business-driven updates.

04

This investment lays the groundwork for future

This investment lays the groundwork for future innovation by ensuring HMRC has access to adaptable and resilient support services that can respond effectively to evolving policy, customer needs, and technology opportunities.

Sentences from the notice that state an obligation, surfaced automatically and shown in the order they appear. Not an exhaustive list — always confirm against the tender documents.

Buyer intelligence

Make the case to bid

Reveal who to approach at HM Revenue & Customs, and generate a go-to-market strategy from their news, accounts and people.

Sign up free to unlock buyer intelligence

Free to start. Named contacts come from published notices; the strategy is generated from the buyer’s news, accounts and people.

Deep dive · beta

The full intelligence dossier

Our agent reads HM Revenue & Customs’s accounts, hunts live signals, finds the people who decide — and hands you a bid strategy plus a go-to-market influence plan, including what your team should post this week. You approve every paid step.

Sign up free to run a deep dive

Five included while we’re in beta, and the agent asks before it spends on any paid step.

Source & provenance
OCID
ocds-h6vhtk-060aee
Stage
planning · Planning
Source
Find a Tender
Buyer ref
080085-2026
View the original notice on Find a Tender

Contains public sector information licensed under the Open Government Licence v3.0. Source data © Crown copyright.

Market context

Who wins this kind of work

The suppliers and buyers around this opportunity — drawn from official award data. Drag to orbit; click a node to explore.

Top suppliers & buyers in IT Services

This view needs WebGL, which this browser has turned off.

HM Revenue & Customs’s tender network

This view needs WebGL, which this browser has turned off.
Also open now

Similar open tenders

Conversion Practices Victim Support Service

Cabinet Office

Closes 24 Jul 2028IT Services
Value not publishedValue

Service Integration and Management System (SIAM)

The Common Services Agency (more commonly known as Public Services Delivery Scotland) (PSD Scotland)

Closes 25 Sept 2026IT Services
£180.0mValue