Owned Plant Maintenance Services

Cadent is looking for an end to end maintenance, repair, and compliance support service for Cadent's plant and vehicle assets across specified networks, providing 24/7/365 operational coverage.

Workshop / Repair Network

Coverage for entire Cadent footprint or specific network bidding for:

-Provisions around collection & delivery

-Provision for out of hours servicing when necessary

-Tyre Replacement service

-Supplier will provide fixed and mobile provisions across all of Cadent's Plant assets / footprint 24/7/365

Document management of Cadent Owned Vehicles

-Checking, filing and storing of original maintenance records from all garages

-Filing and storage of statutory certificates

-Upload copies of documentation and certificates into platforms/portals including the Cadent Asset Database

-SLA on compliance documentation being uploaded onto portals e.g. Loler Certificates within 48 hours.

-Production and storage of defect rectification documents.

Scheduled Maintenance

-Producing and sending invites for scheduled maintenance

-Providing garage booking support including provisions for collection and delivery on all asset types

-Providing bookings for main dealers (manufacturers safety recalls)

-Management of missed appointments via daily reports

-Management of LOLER inspections booking for plant

-Management of trailer mandatory brake testing following intervention with the brake system

-Will establish a communication with Manufacturers to ensure that recalls and campaigns are merged into the safety inspection plan.

Cost Control & Workflow

-Guide times for standard servicing and repair items

-Producing detailed additional authority requests for onward delivery to Cadent for approval. Processing authority once approval is given

-Obtain prior approval before incurring expenditure beyond agreed levels.

-Liaising with Manufacturers for warranty management

-Job estimate and authority to be submitted in a timely manner (SLA)

-Evaluation of job estimates ensuring unessential work is kept to a minimum without compromising compliance, safety, quality and VOR time

Technical support

-Issuing and managing manufacturer safety recalls

-Producing bespoke inspection/service sheets

-Supporting with technical bulletins

-Supporting with technical skill, advice and compliance

-Recommendations on proactive campaigns on preventative maintenance, reducing VOR time

-Actively support Cadent campaigns and safety recalls

-Route cause analysis for major failures - engineering investigation and reports provided for Cadent

General

Resource - Cadent need:

-Account Manager

-Competent persons to manage Cadent defects

-Support Cadent in each Network and ensure all support is Network aligned 0800 - 1800hrs Customer support via telephone and email

-Supply and resource single point of contact Driver Helpline number (freephone) providing 24/7/365 coverage including recovery

-Escalation management

-Provision of breakdown services 24/7/365 for all Cadent plant