Passengers with Reduced Mobility (PRM) and Non-visible Conditions Tender at Manchester and Stansted Airports

The objective of this procurement is to secure partnership(s) with key strategic partner(s) to provide best-in-class services relating to Passengers with Reduced Mobility (PRM) and Non-visible Conditions at Manchester and Stansted Airports.

The aims of this Procurement are to;

- Achieve and maintain a Very Good rating under the CAA framework, as the minimum standard under the CAA framework.

- Give assurance to our PRM customers, that they will receive an equitable experience to all other airport users under this new contract.

- Enhance the performance standards with robust key performance indicators and service levels that drive a customer focused culture and ethos.

- Uphold a positive reputation of the PRM service as seen by external and internal stakeholders.

- Provide transparency between AOC, MAN, STN and our PRM provider to build on existing relationships and forge a strong ethos of collaborative working.

The purpose of the pre-qualification process is to provide MAG with sufficient information to select a shortlist of qualified applicants who will be invited to participate in a competitive tender process.

Specifications for this tender will be provided at the ITN stage.