Contracts Finder · Historical

Prj_4639 - User Research tool (unmoderated/usability testing)

Historical · ContractNo open deadline

Historical: no longer open for bids.

Read the official notice on Contracts Finder

01/ The notice

Key facts

Value: £132,526Estimated value stated in the notice
Deadline (UK time): Fri 2 Oct 2020, 17:00 BSTA deadline does not apply to this historical notice. The source records Fri 2 Oct 2020, 17:00 BST, which is not an open deadline.
Published: 22 Nov 2023
Region: Any region

02/ The brief

What the notice says

Not fully read: this is the notice text; attached documents are not read.

The User Centred Design Team is looking to procure a tool to support unmoderated remote user research during the Covid-19 pandemic, and thereafter, to increase the pool of participants available to us to undertake research. The tool should enable researchers to set pre-defined usability tests for prototypes, wireframes and beta websites to ensure our digital products are well designed and fit for purpose. The tool itself should be able to capture qualitative and quantitative feedback from participants to enable us to assess 'what' users do when they interact with a product and also 'why' they do it. Typical outputs from the tests include narrated video or transcript from the participant whilst they interact with the product; plus web analytics (time to complete tasks, rate of abandonment), heatmaps and clickpaths of interactions. Most of the tools we have identified are websites, however we are also looking for a tool with the supplier to recruit from their pool of participants, so we acknowledge there may be an ongoing 'service' element to it (which ideally we would like included within our subscription)

03/ Classification

CPV codes

Common Procurement Vocabulary codes, exactly as the notice lists them. No descriptions are added here.

73110000
73000000 73100000

04/ History

Releases of this notice

One release held, oldest first. Dates are UK time.

22 Nov 2023
Contract notice
Contract notice published 22 November 2023.
Release fbf27e54-1c9a-4e6d-80d4-7fe15ef85dcd
View this release on Contracts Finder (opens in a new tab)

05/ Limits

What the source does not tell us

Only one release is held, so there is no change history.

06/ Questions

About this notice

NHS Digital published this notice.

Estimated value stated in the notice: £132,526.

07/ Related

Where to go next

These links follow a fixed rule applied to this notice’s buyer, text and CPV codes. They are not advice on whether to bid.

Reference: fbf27e54-1c9a-4e6d-80d4-7fe15ef85dcd
Source: Contracts Finder
Stage: contract · Contract
Last verified: Fri 10 Apr 2026, 21:28 BST
Read at: Sat 17 Oct 2026, 01:03 BST

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