Provision of Tech Enabled Care (Telecare)

Liverpool City Council is reshaping its Adult Social Care offer in line with the Living Better Lives vision, enabling residents to live independently, stay connected, and enjoy improved wellbeing. Technology Enabled Care is a key enabler of this ambition, supporting prevention, early intervention, independence, and digital inclusion. The Council intends to move to a "TEC First" approach embedded across Adult Social Care, transitioning from a traditional telecare model to a flexible, innovative, data‑driven TEC ecosystem that supports: - Independent living and safety at home. - Better use of technology and digital tools. - Reduced reliance on formal care packages. - Personalised solutions tailored to individual need. - A whole‑life, all‑ages offer including younger adults, people with learning disabilities, mental health needs, and those in Supported Living environments. - Increased digital inclusion and equitable access to technology across communities. The current TEC service supports over 13,000 users and includes assessment, equipment provision, installation, maintenance, monitoring, and response. The future service model is being redesigned and may include significant changes to scope, delivery structures, and market engagement strategies.