Report Fraud ITSM Replacement

The procurement contact named on the official notice.

The Mayor and Commonalty and Citizens of the City of London publishes IT Services work continuously — 16 notices, roughly one every 58 days. This is a stream to watch, not a cycle to wait for.

30% of The Mayor and Commonalty and Citizens of the City of London’s awards go to a supplier it has used before.

Which is the argument for getting on the list rather than winning this one. The incumbent is rarely the last winner — it is the roster. See the retention odds by category →

Report Fraud is a national service operated by CoLP.

The service requires a modern IT Service Management (ITSM) capability to support its operational, technical, support and delivery management needs.

The purpose of this PME is to understand the market’s capability to provide an ITSM solution suitable for Report Fraud’s environment, including the associated services required to implement, configure, integrate, migrate to, train users on, hand over and support the solution.

Report Fraud is seeking market insight on solutions that are predominantly commercial off-the-shelf (COTS), SaaS-based or otherwise standard product offerings, configured to meet Report Fraud’s needs without unnecessary bespoke development.

Suppliers are invited to explain where their solution can meet requirements through standard configuration, where optional modules or integrations may be required, and where customisation would be needed.

The future ITSM capability is expected to support core service management processes and operational reporting, while recognising the secure, regulated and nationally distributed nature of the Report Fraud service.

CoLP is also considering how the Report Fraud ITSM requirement may align with the wider City of London Corporation ITSM procurement and future enterprise service management direction.

The output from this PME may therefore in-form a Report Fraud-specific procurement route, feed into the wider Corporation ITSM procurement, or support a combined / aligned approach, subject to further internal review and procurement advice.

The total value is figure is currently intended to cover the implementation, licences and operation of the potential interim solution only.

It excludes the longer-term ITSM replacement and the eventual transition into the Corporation’s future ITSM solution.

Please note this is an indicative figure only, and we are at the early stages of this process.

As reqquirements are gathered, we will have a better idea on the total value depending on what's including within scope.

The contract start, duration and end dates are yet to be established.

These dates are indicative.

Free to start. Named contacts come from published notices; the strategy is generated from the buyer’s news, accounts and people.

Five included while we’re in beta, and the agent asks before it spends on any paid step.