Find a Tender · Forecast

Service Desk & Digital Workplace Transformatiojn

Forecast · PlanningNo open deadline

Forecast: a planned procurement that is not yet at tender stage.

Read the official notice on Find a Tender

01/ The notice

Key facts

Value: US$51,000,000Estimated value stated in the notice
Deadline (UK time): Fri 26 Apr 2024, 01:00 BSTA deadline does not apply to this forecast notice. The source records Fri 26 Apr 2024, 01:00 BST, which is not an open deadline.
Published: 12 Apr 2024
Region: Not stated

02/ The brief

What the notice says

Not fully read: this is the notice text; attached documents are not read.

for provision of Service Desk & Digital Workplace Transformation Services across 4 Lots:

1) Unified Digital Support & Governance

2) Cross-Trained L2 and Advanced Specialist Operations

3) Modernized Print Management

4) Efficient Device Procurement and Lifecycle Management

National Grid's mission is to adopt a consolidated approach, in which one supplier offers a comprehensive solution that seamlessly oversees Unified Digital Support & Governance from inception to completion.

By embracing this approach, we aim to enhance accountability across multiple workstreams, scope components, and implementation processes, ensuring efficiency, effectiveness, and success in every endeavour we undertake.

The outcomes of this transformation program are:

• For Lot 1 a cost-efficient (at or below industry median cost as % of revenue) and effective (measured by user satisfaction surveys) service desk across functions including IT, business services, and facilities

• For Lots 1, 3 & 4 a cost-efficient and effective digital workplace services delivery function such as device lifecycle and collaboration experiences.

03/ Classification

CPV codes

Common Procurement Vocabulary codes, exactly as the notice lists them. No descriptions are added here.

30213000
30232100
72000000
72253000

04/ History

Releases of this notice

One release held, oldest first. Dates are UK time.

12 Apr 2024
Planning notice
Planning notice published 12 April 2024.
Deadline in this release: Fri 26 Apr 2024, 01:00 BST.
Release 011885-2024
View this release on Find a Tender (opens in a new tab)

05/ Limits

What the source does not tell us

Only one release is held, so there is no change history.

06/ Questions

About this notice

NATIONAL GRID UK LIMITED published this notice.

Estimated value stated in the notice: US$51,000,000.

07/ Related

Where to go next

These links follow a fixed rule applied to this notice’s buyer, text and CPV codes. They are not advice on whether to bid.

Reference: ocds-h6vhtk-04519f
Source: Find a Tender
Stage: planning · Planning
Last verified: Mon 6 Apr 2026, 14:05 BST
Read at: Sat 17 Oct 2026, 02:45 BST

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