Telecare Alarm Receiving Centre and Customer Management System
The procurement contact named on the official notice.
This sits in the upper-middle of the Medical Equipment & Pharmaceuticals band — a substantial contract for the sector. Based on 9,456 valued Medical Equipment & Pharmaceuticals tenders in our corpus.
Portsmouth City Council has published 150 notices across all categories, and 14% of its awards go to a supplier it has used before.
Which is the argument for getting on the list rather than winning this one. The incumbent is rarely the last winner — it is the roster. See the retention odds by category →
Portsmouth City Council's (PCC) Safe at Home (Telecare) Service would like to investigate the market for a combined package of Alarm Receiving Centre (ARC) and customer management System for Telecare alarm monitoring.
Portsmouth City Council provides an in-house Telecare Service branded as "Safe at Home" with approximately 1,000 customers.
All telecare devices installed are SIM operated (digital switch over of equipment was undertaken by the service in 2022).
Telecare equipment provided through the service is SIM-operated units supplied by Chiptech UK, typically the Chiptech SEVEN base units with Pearl/ Pearl Advanced pendant.
A range of peripheral equipment is also installed for Safe at Home customers based on identified needs, including (but not limited to): - Smoke detectors - Carbon Monoxide detectors - Epilepsy Monitors - Door exit monitors - Bed exit monitors The safe at home service has also recently introduced GPS e Licences for approximately 8 officers would be required for the monitoring software for in-house staff to access and update customer records.
Reporting would be required for performance monitoring (not an exhaustive list): - Call answering times - Number of calls - Nature of call and action taken (e.g. no speech, ambulance or responder deployed, false alarm) - Disconnections - No activity An average of 3,650 calls per month are received.
The Council are open to working with the provider to identify scope to reduce the call volume.
We recognise the experience and innovation that suppliers can bring to these services.
As such PCC would welcome your organisation's market information, which will be used to enable PCC to draw up a high-quality specification that meets the needs of local authority housing and its residents.
Make the case to bid
Reveal who to approach at Portsmouth City Council, and generate a go-to-market strategy from their news, accounts and people.
Free to start. Named contacts come from published notices; the strategy is generated from the buyer’s news, accounts and people.
The full intelligence dossier
Our agent reads Portsmouth City Council’s accounts, hunts live signals, finds the people who decide — and hands you a bid strategy plus a go-to-market influence plan, including what your team should post this week. You approve every paid step.
Five included while we’re in beta, and the agent asks before it spends on any paid step.
- OCID
- ocds-h6vhtk-06ebd9
- Stage
- planning · Planning
- Source
- Find a Tender
- Buyer ref
- 080987-2026
Contains public sector information licensed under the Open Government Licence v3.0. Source data © Crown copyright.
Who wins this kind of work
The suppliers and buyers around this opportunity — drawn from official award data. Drag to orbit; click a node to explore.
Top suppliers & buyers in Medical Equipment & Pharmaceuticals
Portsmouth City Council’s tender network