UHB Retail EPOS Till System Upgrade PME

Proposed upgrade of Retail Electronic Point of Sale (EPOS) systems across University Hospitals Birmingham retail areas.

Following the award of non-recurrent Capital funding for hardware and software install with recurrent licences supported by the department budgets as reoccurring expenditure for retail services.

The project aims to modernise existing till hardware and software infrastructure to improve retail efficiency, payment compatibility, customer experience, reporting capability, and long-term supportability in line with Trust digital and IT governance requirements and security measure of the IT system software itself. Provide service users with new technology and retail experience improved against purchasing and loyalty.

The current retail Catering Retail EPOS infrastructure across Queen Elizabeth Good Hope, Heartlands, Solihull hospitals has reached a stage where hardware reliability, software compatibility, and support functionality require review and modernisation to meet 2026 standards. In additional the Trust is also open to review self-serve kiosks in line with till installs.

Capital no recurrent funding has now been approved to support:

• Replacement of outdated till hardware, screens, till draws, barcode scanners, printers

• Upgrade of Retail EPOS operating software by chosen supplier

• Integration with existing banking merchant providers World Pay / Verifone

• Improved back-office functionality and reporting for Catering

• Enhanced customer promotion capability for end user

• Improved cyber security and operating system compliance as required by IT

• Review is internal SQL hosting or Cloud-based portal hosting off site provides better service delivery needs.

The investment will include both:

• One-off capital expenditure for hardware and implementation year 1

• Recurring annual revenue costs for software licensing, support, maintenance, and merchant compatibility services within Catering budgets as ongoing costs

Please see the Briefing note within the PME documents for more information.