Voice of the Customer - Survey Provider
The procurement contact named on the official notice.
Livv Housing Group publishes Business Services work continuously — 13 notices, roughly one every 85 days. This is a stream to watch, not a cycle to wait for.
41% of Livv Housing Group’s awards go to a supplier it has used before.
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Voice of the Customer Services Livv Housing Group is a registered provider of social housing, predominantly in Knowsley, managing approximately 13,000 homes and serving around 20,000 customers across a range of tenures and housing types.
Our purpose is to unlock potential and give people and communities opportunities to flourish.
As part of our organisational ambition to become an intelligence-led, data-driven organisation, we use customer insight and feedback to understand customer experiences, identify opportunities for service improvement, and support the delivery of excellent customer outcomes.
Livv Housing Group currently operates a Voice of the Customer solution that facilitates transactional customer satisfaction surveys across a broad range of services and customer interactions.
The existing contract is approaching the end of its term and, prior to commencing a future procurement process, Livv Housing Group wishes to undertake preliminary market engagement to better understand developments in the market, emerging technologies, service innovations and potential delivery models.
What the notice asks for
As part of our organisational ambition
As part of our organisational ambition to become an intelligence-led, data-driven organisation, we use customer insight and feedback to understand customer experiences, identify opportunities for service improvement, and support the delivery of excellent customer outcomes.
Sentences from the notice that state an obligation, surfaced automatically and shown in the order they appear. Not an exhaustive list — always confirm against the tender documents.
Make the case to bid
Reveal who to approach at Livv Housing Group, and generate a go-to-market strategy from their news, accounts and people.
Free to start. Named contacts come from published notices; the strategy is generated from the buyer’s news, accounts and people.
The full intelligence dossier
Our agent reads Livv Housing Group’s accounts, hunts live signals, finds the people who decide — and hands you a bid strategy plus a go-to-market influence plan, including what your team should post this week. You approve every paid step.
Five included while we’re in beta, and the agent asks before it spends on any paid step.
- OCID
- ocds-h6vhtk-06db3d
- Stage
- planning · Planning
- Source
- Find a Tender
- Buyer ref
- 073699-2026
Contains public sector information licensed under the Open Government Licence v3.0. Source data © Crown copyright.
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