20_11_04 TDS RM6193 Systems Integrator & Support

NHS Business Services Authority (NHSBSA) is a Special Health Authority and an Arm's Length Body of the Department of Health and Social Care (DHSC).

NHSBSA manages NHS Dental Services of behalf of NHSE, DHSC, the Welsh Government and the Isle of Man Government, using a digital solution that is supported and maintained under a third-party contract that expires in December 2023. NHSBSA is in the process of extending the existing third-party contract to ensure that there is no break in service delivery until the new solution commences.

The awarded contract is for the provision of services in relation to the design, implementation, testing and support and maintenance of an integration platform and components that delivers a modern modular architecture and meets the requirements of the Transforming Dental Services project.

The new solution will modernise current NHS Dental Services operations with the introduction of a rationalised, flexible technical solution underpinning business operations, to give the business more agility to react to an ever-changing landscape across NHS Dentistry and the wider NHS, as well as providing an element of future proofing to accommodate any unknown changes on the horizon. The new solution's capabilities will include payment calculation, service management, reporting and data feeds, processing treatment claims, processing refunds and calculating NHS pension contributions.

Following a c18 month implementation period, the new solution is due to commence by mid-2025 to ensure NHSBSA can continue to deliver NHS Dental Services without interruption to the service.

The awarded contract will be delivered by the winning bidder, acting as a systems integrator, for an initial term of 6 years and 6 months, with the option of two 12-month extension periods.