Find a Tender · Live tender
FIRST TRENITALIA WEST COAST RAIL LIMITED
Avanti West Coast, Service Quality Regime (SQR) procurement - 2025
Live: the notice is at tender stage.
01/ The notice
Key facts
- Value
- £850,000Estimated value stated in the notice
- Deadline (UK time)
- No deadline statedThe source does not state a submission deadline.
- Published
- 11 Apr 2025
- Region
- Not stated
02/ The brief
What the notice says
Not fully read: this is the notice text; attached documents are not read.
As part of the continuation of DfT's Service Quality Regime, we are looking to retender contracts associated with the audit, mystery shopping and data handling requirements of the regime. The specification is the same as the existing specification for SQRs by the DfT and will cover:
• Station inspections
• Train inspections
• Customer Service mystery shopping
• Re-inspections for failures to confirm improvement
In order to deliver the above we are looking for a supplier to provide independent inspections and mystery shopping across our network and we have split this into two lots to obtain the best solution. Bidders are free to bid for either Lots 1 or 2, or both lots:
• Lot 1: Service Quality Management System
• Lot 2:
o Service Quality Register
o Service Quality App/Inspections Software
o Service Quality Inspections and Re-inspections
03/ Classification
CPV codes
Common Procurement Vocabulary codes, exactly as the notice lists them. No descriptions are added here.
- 72250000
- 79212000
04/ History
Releases of this notice
3 releases held, oldest first. Dates are UK time.
- 11 Apr 2025Tender notice
Tender notice published 11 April 2025.
Release 014699-2025
View this release on Find a Tender (opens in a new tab) - 11 Apr 2025Tender notice update
Tender notice update published 11 April 2025. Stated change: A correction was made to the scope description
Release 014707-2025
View this release on Find a Tender (opens in a new tab) - 19 Dec 2025Notice
Notice published 19 December 2025. The notice text changed; the source gives no change note.
Release 084803-2025
View this release on Find a Tender (opens in a new tab)
05/ Limits
What the source does not tell us
- The source does not state a submission deadline.
06/ Questions
About this notice
08/ Related
Where to go next
These links follow a fixed rule applied to this notice’s buyer, text and CPV codes. They are not advice on whether to bid.
- Reference
- ocds-h6vhtk-0501bb
- Source
- Find a Tender
- Stage
- tender · Open
- Last verified
- Mon 6 Apr 2026, 18:20 BST
- Read at
- Fri 23 Oct 2026, 04:51 BST
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