Find a Tender · Forecast
Greater Manchester Combined Authority
Avaya Aura Contact Centre System Replacement
Forecast: a planned procurement that is not yet at tender stage.
01/ The notice
Key facts
- Value
- Not statedValue not stated in source
- Deadline (UK time)
- No open deadlineA deadline does not apply to this forecast notice.
- Published
- 18 Sep 2026
- Region
- Not stated
02/ The brief
What the notice says
Not fully read: this is the notice text; attached documents are not read.
Greater Manchester Combined Authority (GMCA), as the contracting authority for Greater Manchester Police (GMP), would like to hear from suppliers willing to share information about possible replacement solutions for its current Avaya Aura Contact Centre (AACC) system for the management its telephony platform.
AACC is a critical component of the telephony platform, enabling the routing of emergency (999) and non-emergency (101) contact to GMP call handlers within its Force Contact, Crime, and Operations branch (FCCO). The system is also used by GMP’s Cell Allocation Unit, Estates team, and IT Service Desk, equating to between roughly 1000-1500 users (not concurrent users).
03/ Classification
CPV codes
Common Procurement Vocabulary codes, exactly as the notice lists them. No descriptions are added here.
- 72000000
04/ History
Releases of this notice
One release held, oldest first. Dates are UK time.
- 18 Sep 2026Planning notice
Planning notice published 18 September 2026.
Release 088758-2026
View this release on Find a Tender (opens in a new tab)
05/ Limits
What the source does not tell us
- The source does not state a usable value.
- Only one release is held, so there is no change history.
06/ Questions
About this notice
07/ Tender hubs
More contact centre services tenders like this
Pages that list the live notices in the same subject, buyer or place, with recent winners. Chosen by a fixed rule on the notice’s title, buyer and region.
08/ Related
Where to go next
These links follow a fixed rule applied to this notice’s buyer, text and CPV codes. They are not advice on whether to bid.
- Reference
- ocds-h6vhtk-077596
- Source
- Find a Tender
- Stage
- planning · Planning
- Last verified
- Fri 25 Sep 2026, 08:13 BST
- Read at
- Fri 23 Oct 2026, 01:05 BST
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