Find a Tender · Historical
Case and Customer Management Solution(s) 2022
Historical: no longer open for bids.
01/ The notice
Key facts
- Value
- Not statedValue not stated in source
- Deadline (UK time)
- No open deadlineA deadline does not apply to this historical notice.
- Published
- 3 Oct 2022
- Region
- Not stated
02/ The brief
What the notice says
Not fully read: this is the notice text; attached documents are not read.
Reading Borough Council are completing a Restricted Procurement exercise for the provision of Case and Customer Management Solution(s) - this is a three Lot procurement run under a two stage process. Bidders will be required to tender for one lot only: Lot 1 - Casework solution – this lot covers case, document workflow and task management; Lot 2 – Customer platform – this lot covers customer transactions with the Council (report, contact, apply for services). The solution should support task / workflow management, integrating with core back office systems as required, to work towards resolution. It should also allow customers to view progress and receive communications about their query via a customer portal; Lot 3 – Joint lot covering both requirements. For full requirements, refer to the tender documentation.
03/ Classification
CPV codes
Common Procurement Vocabulary codes, exactly as the notice lists them. No descriptions are added here.
- 72000000
- 48000000
04/ History
Releases of this notice
2 releases held, oldest first. Dates are UK time.
- 8 Apr 2022Tender notice
Tender notice published 8 April 2022.
Deadline in this release: Mon 9 May 2022, 10:00 BST.
Release 009552-2022
View this release on Find a Tender (opens in a new tab) - 3 Oct 2022Award notice
Award notice published 3 October 2022. The source does not state what changed.
Release 027681-2022
View this release on Find a Tender (opens in a new tab)
05/ Limits
What the source does not tell us
- The source does not state a usable value.
06/ Questions
About this notice
07/ Tender hubs
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08/ Related
Where to go next
These links follow a fixed rule applied to this notice’s buyer, text and CPV codes. They are not advice on whether to bid.
- Reference
- ocds-h6vhtk-02d769
- Source
- Find a Tender
- Stage
- award · Awarded
- Last verified
- Mon 6 Apr 2026, 09:38 BST
- Read at
- Fri 23 Oct 2026, 04:31 BST
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