Find a Tender · Historical

CH232464 OUT OF HOURS CALL CENTRE SERVICE

Historical · OpenClosed

Historical: no longer open for bids.

Read the official notice on Find a Tender

01/ The notice

Key facts

Value: £7,000,000Estimated value stated in the notice
Deadline (UK time): Fri 19 Apr 2024, 12:00 BSTClosed.
Published: 5 Apr 2024
Region: Not stated

02/ The brief

What the notice says

Not fully read: this is the notice text; attached documents are not read.

Ealing Council has worked with its partners to deliver quality and value in the context of its long standing outsourced contract for the provision of a high quality and value for money out of hours call handling shared service. High levels of quality are important for the current users of the arrangement and will be equally important for any potential new joiners. The current arrangement was procured by the London Borough of Ealing and is used by Ealing, Barnet, Homes for Haringey, Enfield, Barking and Dagenham and Hammersmith and Fulham Councils and Homes for Haringey.

03/ Classification

CPV codes

Common Procurement Vocabulary codes, exactly as the notice lists them. No descriptions are added here.

79311210
79510000
64214200

04/ History

Releases of this notice

One release held, oldest first. Dates are UK time.

5 Apr 2024
Tender notice
Tender notice published 5 April 2024.
Deadline in this release: Fri 19 Apr 2024, 12:00 BST.
Release 011151-2024
View this release on Find a Tender (opens in a new tab)

05/ Limits

What the source does not tell us

Only one release is held, so there is no change history.

06/ Questions

About this notice

The notice gave a deadline of Friday 19 April 2024, 12:00 BST. It is no longer open for bids.

Perceval House published this notice.

Estimated value stated in the notice: £7,000,000.

07/ Tender hubs

More contact centre services tenders like this

This notice is closed and kept here as a record. These pages list the live notices in the same subject, buyer or place. Chosen by a fixed rule on the notice’s title, buyer and region.

More contact centre services tenders

Open now in Contact centre services tenders

Provision of out of hours customer call centre services.Connexus Homes Limited · Published 12 Oct 2026Connexus is undertaking this tender exercise to secure a high quality, reliable and customer focused out of hours emergency repairs call handling service for its customers. The service is required to ensure that customers can access timely support outside of Connexus’ normal working hours, includingValue not stated in sourceCloses Fri 6 Nov 2026, 12:00 GMT

08/ Related

Where to go next

These links follow a fixed rule applied to this notice’s buyer, text and CPV codes. They are not advice on whether to bid.

Reference: ocds-h6vhtk-045011
Source: Find a Tender
Stage: tender · Open
Last verified: Mon 6 Apr 2026, 14:09 BST
Read at: Fri 23 Oct 2026, 07:30 BST

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