Contracts Finder · Historical

Cloud Based Telephony System for Cobalt and South Liverpool Homes 2021 - 26

Historical · ContractNo open deadline

Historical: no longer open for bids.

Read the official notice on Contracts Finder

01/ The notice

Key facts

Value: £500,000Estimated value stated in the notice
Deadline (UK time): Mon 18 Jan 2021, 12:00 GMTA deadline does not apply to this historical notice. The source records Mon 18 Jan 2021, 12:00 GMT, which is not an open deadline.
Published: 18 Dec 2020
Region: North West

02/ The brief

What the notice says

Not fully read: this is the notice text; attached documents are not read.

Cobalt and South Liverpool Housing each requires a single, high availability, easy to maintain and effective next gen, cloud based telephony system that supports both traditional voice communications across the organisation and the technologies required for enhanced communications as well as future integration that will facilitate a fully integrated Omnichannel Contact Centre

Both organisations are is seeking to enter into a contract with a suitably qualified service provider to provide telephony SIP trunks/infrastructure and service management between the hours specified in the contract document, Monday to Friday, plus an out of hours emergency service 365 days per year.

Services are to include -

o Service Support (Helpdesk / Engineering / Development)

o DDI Porting where necessary

o Call data itemisation

o PSTN failover

o Call centre supervisor and officer training

03/ Classification

CPV codes

Common Procurement Vocabulary codes, exactly as the notice lists them. No descriptions are added here.

64000000 32000000 32400000 32410000 32412000 32500000 45000000 45300000 45310000 50000000 50300000 32520000 51000000 51300000
64200000 32412100 32510000 32500000 45314000 32520000 50330000 32524000 51340000

04/ History

Releases of this notice

One release held, oldest first. Dates are UK time.

18 Dec 2020
Contract notice
Contract notice published 18 December 2020.
Release a99f714f-8f4f-49be-acd7-51b290ceb5ca
View this release on Contracts Finder (opens in a new tab)

05/ Limits

What the source does not tell us

Only one release is held, so there is no change history.

06/ Questions

About this notice

Cobalt Housing e-Tendering published this notice.

Estimated value stated in the notice: £500,000.

07/ Tender hubs

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This notice is closed and kept here as a record. These pages list the live notices in the same subject, buyer or place. Chosen by a fixed rule on the notice’s title, buyer and region.

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08/ Related

Where to go next

These links follow a fixed rule applied to this notice’s buyer, text and CPV codes. They are not advice on whether to bid.

Reference: a99f714f-8f4f-49be-acd7-51b290ceb5ca
Source: Contracts Finder
Stage: contract · Contract
Last verified: Wed 8 Apr 2026, 13:10 BST
Read at: Fri 23 Oct 2026, 05:30 BST

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