Find a Tender · Forecast
The Chief Constable of Thames Valley Police
Contact Centre as a Service (CCaaS)
Forecast: a planned procurement that is not yet at tender stage.
01/ The notice
Key facts
- Value
- £600,000Estimated value stated in the notice
- Deadline (UK time)
- No open deadlineA deadline does not apply to this forecast notice.
- Published
- 13 Oct 2025
- Region
- Not stated
02/ The brief
What the notice says
Not fully read: this is the notice text; attached documents are not read.
Hampshire and Isle of Wight Constabulary and Thames Valley Police (The Authority) are preparing a scope of requirements for the supply of a Contact Centre as a Service (CCaaS) platform to serve the needs of the Contact Management department that services both forces.
The desired business outcome is; To improve the efficiency & effectiveness of all of our contact channels, in a way which will enhance both the CX & UX whilst delivering the following objectives:
• Increased self-service options for the public
• Improved, more intuitive call routing Increased insight on our demand including abandoned / failed contact
• Reduced handle time for voice and digital
• Improved information capture and data quality
The requirements for the supply of this system will cover the following;
• Inbound Voice Routing (IVR)
• Automatic Call Distribution (ACD)
• Digital Interaction Routing (DIR)
• Workforce Engagement Monitoring (WEM)
• Pre-Packaged Applications
• Applications & Native Communications Connectivity
• Outbound Voice Calling
• Customer Self-Service Automation
• Data Retention, Review & Disposal (RRD)
• Artificial Intelligence (AI)
• Large Language Model (LLM)
Note: The scope for this PME is for the procurement of a CCaaS solution however there are future planned phases that will involve the procurement of new platforms to replace the existing Customer Relationship Management (CRM), Contact Management Platform (CMP) & Command & Control (C&C) functions.
03/ Classification
CPV codes
Common Procurement Vocabulary codes, exactly as the notice lists them. No descriptions are added here.
- 48200000
- 48900000
- 32400000
- 48800000
- 32500000
- 72000000
- 48500000
04/ History
Releases of this notice
2 releases held, oldest first. Dates are UK time.
- 13 Oct 2025Planning notice
Planning notice published 13 October 2025.
Release 064627-2025
View this release on Find a Tender (opens in a new tab) - 13 Oct 2025Planning notice update
Planning notice update published 13 October 2025. The notice text changed; the source gives no change note.
Release 064642-2025
View this release on Find a Tender (opens in a new tab)
05/ Limits
What the source does not tell us
- None recorded for the fields above. Attached documents are not read, so this is not a full account of the tender.
06/ Questions
About this notice
07/ Tender hubs
More contact centre services tenders like this
Pages that list the live notices in the same subject, buyer or place, with recent winners. Chosen by a fixed rule on the notice’s title, buyer and region.
08/ Related
Where to go next
These links follow a fixed rule applied to this notice’s buyer, text and CPV codes. They are not advice on whether to bid.
- Reference
- ocds-h6vhtk-05adfc
- Source
- Find a Tender
- Stage
- planning · Planning
- Last verified
- Fri 3 Apr 2026, 18:53 BST
- Read at
- Fri 23 Oct 2026, 02:19 BST
Contains public sector information licensed under the Open Government Licence v3.0. Source data © Crown copyright.
Built on published notices from Find a Tender and Contracts Finder.