Find a Tender · Live tender
Leeds Federated Housing Association Ltd
Contact Centre Management System
Live: the notice is at tender stage.
01/ The notice
Key facts
- Value
- Not statedValue not stated in source
- Deadline (UK time)
- No deadline statedThe source does not state a submission deadline.
- Published
- 18 Mar 2025
- Region
- Not stated
02/ The brief
What the notice says
Not fully read: this is the notice text; attached documents are not read.
Leeds Federated is seeking to appoint a suitably skilled and experienced contact centre management system provider to supply and maintain an effective inbound and outbound communications platform. Leeds Federated currently have a small but growing Customer Service team with 12 users including operatives, staff with supervisory system access, and a contact centre manager. In addition to the core customer contact centre, Staff in the Leeds Federated Income team, and Neighbourhood team require access to a system which also allows for incoming and outgoing call management. In line with current and future requirements over the next three years, Leeds Federated is seeking a contract management system with the ability to service up to 50 users concurrently via VOIP, ideally via a desktop platform in addition to a mobile solution.
Leeds Federated are seeking to appoint a partner that can meet current and future requirements in terms of providing a leading customer contact solution for both inbound and outbound communication primarily in terms of voice calls, but also via alternative media. Leeds Federated understand that an effective contact management platform has the ability to add significant value to the levels of customer service offered, and as such is seeking a solution that is simple to use, intuitive, and offers high levels of statistical insight, both in terms of customer contact, but also operative behaviour.
Further details are contained within the tender documents.
03/ Classification
CPV codes
Common Procurement Vocabulary codes, exactly as the notice lists them. No descriptions are added here.
- 64200000
04/ History
Releases of this notice
5 releases held, oldest first. Dates are UK time.
- 18 Mar 2025Tender notice update
Tender notice update published 18 March 2025. Stated change: deadline extended following bidder requests.
Release 009951-2025
View this release on Find a Tender (opens in a new tab) - 24 Mar 2025Tender notice update
Tender notice update published 24 March 2025. Stated change: Delay to addressing tender queries.
Release 010867-2025
View this release on Find a Tender (opens in a new tab) - 24 Mar 2025Tender notice
Tender notice published 24 March 2025. The source does not state what changed.
Deadline in this release: Wed 26 Mar 2025, 10:00 GMT.
Release 006108-2025
View this release on Find a Tender (opens in a new tab) - 24 Mar 2025Tender notice update
Tender notice update published 24 March 2025. Stated change: Previous date fell on a bank holiday.
Release 010870-2025
View this release on Find a Tender (opens in a new tab) - 5 Jan 2026Award notice
Award notice published 5 January 2026. The source does not state what changed.
Release 000230-2026
View this release on Find a Tender (opens in a new tab)
05/ Limits
What the source does not tell us
- The source does not state a submission deadline.
- The source does not state a usable value.
06/ Questions
About this notice
07/ Tender hubs
More contact centre services tenders like this
Pages that list the live notices in the same subject, buyer or place, with recent winners. Chosen by a fixed rule on the notice’s title, buyer and region.
08/ Related
Where to go next
These links follow a fixed rule applied to this notice’s buyer, text and CPV codes. They are not advice on whether to bid.
- Reference
- ocds-h6vhtk-04e4ba
- Source
- Find a Tender
- Stage
- tender · Open
- Last verified
- Mon 6 Apr 2026, 17:48 BST
- Read at
- Fri 23 Oct 2026, 02:53 BST
Contains public sector information licensed under the Open Government Licence v3.0. Source data © Crown copyright.
Built on published notices from Find a Tender and Contracts Finder.