Find a Tender · Historical
Contact Management Centre
Historical: no longer open for bids.
01/ The notice
Key facts
- Value
- Not statedValue not stated in source
- Deadline (UK time)
- No open deadlineA deadline does not apply to this historical notice.
- Published
- 8 Mar 2023
- Region
- Not stated
02/ The brief
What the notice says
Not fully read: this is the notice text; attached documents are not read.
As part of the IT Cloud based Strategy TGP are exploring a new framework to replace the current Anywhere 365 Contact Centre (A365) set up to a cloud-based Contact Centre as a Service solution (CCaaS) offering a unified communication service and technology stack, considering all the products and services that help operate the contact centre currently from the telephony, infrastructure, and software.
This procurement seeks to engage with providers with exemplary experience within the Contact Management Centre arena that includes assisting organisations through Contact Centre as a Service solution (CCaaS) within the Social Housing sector, or equivalent organisation (of a comparable size, scale, and complexity in terms of geographical footprint, services, regulation and customer demographics).
03/ Classification
CPV codes
Common Procurement Vocabulary codes, exactly as the notice lists them. No descriptions are added here.
- 72245000
- 48333000
- 79994000
04/ History
Releases of this notice
2 releases held, oldest first. Dates are UK time.
- 21 Sep 2022Award notice
Award notice published 21 September 2022.
Release 026371-2022
View this release on Find a Tender (opens in a new tab) - 8 Mar 2023Award notice
Award notice published 8 March 2023. The notice text changed; the source gives no change note.
Release 006712-2023
View this release on Find a Tender (opens in a new tab)
05/ Limits
What the source does not tell us
- The source does not state a usable value.
06/ Questions
About this notice
08/ Related
Where to go next
These links follow a fixed rule applied to this notice’s buyer, text and CPV codes. They are not advice on whether to bid.
- Reference
- ocds-h6vhtk-033529
- Source
- Find a Tender
- Stage
- award · Awarded
- Framework
- Yes, as recorded by the source
- Last verified
- Mon 6 Apr 2026, 10:49 BST
- Read at
- Fri 23 Oct 2026, 04:50 BST
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